Product Support Engineer
The Product Support Engineer at Confidential Client supports complex electromechanical defense products by ensuring their safety, reliability, and cost-effectiveness throughout their lifecycle. This role involves collaborating with engineering and technical teams to influence design, develop maintenance strategies, manage obsolescence risks, and maintain accurate technical documentation. The position requires strong analytical skills and a mechanical inclination to bridge design, sustainment, and end-user needs in a cross-functional environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Engineering.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role overview
Confidential client is seeking a Product Support Engineer to join a sustainment-focused engineering team supporting complex electromechanical systems in the defense/aerospace space. This contract-to-hire position (Mendota Heights / Saint Paul area, MN) will influence maintainability and lifecycle cost, develop and validate technical publications, and define provisioning and sustainment strategies across program lifecycles.
This posting includes a visible hourly range: $30 - $55 / hr. Candidates must be U.S. Persons (ITAR compliance required).
What You’ll Do
- Perform logistics and sustainment analyses to define spares, provisioning, and maintenance strategies.
- Influence system and component design for maintainability, reliability, and lifecycle cost efficiency.
- Develop, review, and maintain CDRLs, provisioning files, and logistics support documentation.
- Collaborate with engineering, technical publications, and cross-functional teams to ensure data integrity.
- Monitor and mitigate obsolescence risks (DMSMS) over program lifecycles.
- Validate technical publications and Interactive Electronic Technical Manuals (IETM) for accuracy and usability.
- Provide inputs for supportability and reliability analyses (LORA, FMECA, MTBF/MTTR, RAM).
- Prepare sustainment metrics, dashboards, and lifecycle sustainment plans.
- Support technical writers and illustrators to produce accurate maintenance manuals and procedures.
- Participate in provisioning conferences, RCM reviews, and customer sustainment discussions.
Qualifications
- Bachelor’s degree in Engineering, Physics, or a related technical field.
- Open to entry-level candidates with engineering backgrounds; typical experience ranges:
- Entry: 0–3 years
- Senior: 3–7 years
- Principal: 8–12+ years
- Strong analytical, problem-solving, and data-analysis skills; mechanical aptitude highly valued.
- Experience with technical documentation review, provisioning data, sustainment planning, and developing procedures in secure/controlled environments.
- Proficiency with Microsoft Office and collaboration platforms (SharePoint, Teams).
- Prior technical customer-facing experience is a plus.
- U.S. Person status required (ITAR compliance).
- Defense, aerospace, or related industry experience preferred.
Compensation & Benefits
- Hourly range: $30 - $55 / hour (Contract to Hire)
- Overtime eligibility where applicable
- Weekly pay schedule
- Health & dental insurance
- Eligible for Minnesota Earned Sick & Safe Time
Location & Compliance
- Primary work location: Mendota Heights / Saint Paul area, MN (postal code 55120).
- This role supports defense-related programs; U.S. Person status and ability to work in secure/ITAR-controlled environments are mandatory.
- Confidential client is an equal-opportunity employer and will consider applicants without regard to protected characteristics.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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