About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Construction & Heavy Equipment.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This on-site, entry-level Product Support Data Analyst role supports product performance and customer-facing support by turning service and product data into clear, actionable insights.

• Analyze support case and product telemetry data to identify trends, common failure modes, and opportunities for product or process improvements.
• Produce regular reports and dashboards to track key support metrics and product health.
• Clean, validate, and maintain datasets used for recurring reporting and ad-hoc analysis.
• Translate analytical findings into concise recommendations for product, field service, and support teams.
• Collaborate with cross-functional teams to help prioritize fixes and monitor outcomes after implementation.

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Who You Are

• You are analytical, curious, and comfortable working with data to solve operational problems.
• You communicate findings clearly for both technical and non-technical audiences.
• You take ownership of repeatable reporting and work to improve data quality over time.
• You thrive working on-site with colleagues in product, engineering, and service functions.

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Preferred Qualifications

• Entry-level — suitable for candidates with internship experience, recent graduates, or 0–2 years in data or support-analytics roles.
• Familiarity with spreadsheet analysis and comfort working with medium-sized datasets.
• Experience preparing reports or dashboards and presenting insights to stakeholders.
• Strong attention to detail and ability to validate data and assumptions.

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Additional Details

• Employment type: Full-time, On-site
• Location: Minneapolis, MN (on-site)
• This posting is for a confidential client; employer details will be shared during the hiring process.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.