Product Support Coordinator
The Product Support Coordinator at Confidential Client provides first-level technical support for security camera and video monitoring products, acting as a liaison between customers, engineering, sales, and field services. This role involves troubleshooting hardware, software, and network issues, assisting with system setup, reviewing security footage, and ensuring customer satisfaction through clear communication and effective problem resolution. It offers an entry-level opportunity to develop expertise in security technology and customer-facing technical support within a collaborative environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview
Confidential Client (via Careertakes) is hiring an entry-level Product Support Coordinator to join their IT team in Upper Saddle River, NJ. This customer-facing technical support role focuses on security camera and video monitoring solutions. You will troubleshoot hardware, software, and connectivity issues, review footage, support customer onboarding, and escalate technical issues with clear documentation. Estimated salary: $76,911 per year (estimated).
What You’ll Do
- Provide first-level customer support for security camera and video monitoring products.
- Troubleshoot hardware, firmware/software, and network connectivity issues.
- Review security footage and system logs to identify and resolve common issues.
- Support customer onboarding, basic system setup, and product walkthroughs.
- Collaborate with engineering, sales, and field services to resolve cases and ensure installations meet performance standards.
- Escalate complex technical issues to senior support or engineering with clear, detailed documentation.
- Document cases, resolutions, and internal processes in support systems.
- Learn product features and best practices to continuously improve support quality.
- Communicate professionally and clearly with customers and internal teams.
Who You Are
- Passionate about technology and building a career in security systems and product support.
- Curious and eager to learn how cameras, security platforms, and monitoring software operate.
- A clear communicator with strong written and verbal skills.
- Organized, detail-oriented, and comfortable following processes and documentation.
- Customer-focused, patient, and motivated to help users succeed with their technology.
- Enjoy working in collaborative, team-based environments and taking ownership of learning.
Qualifications
- Bachelor’s degree preferred.
- Experience with CCTV, security camera systems, or similar hardware is a plus.
- Basic understanding of data analysis and reporting.
- Exposure to vendor management or working with third-party service providers is a plus.
- Knowledge of security protocols and procedures is helpful but not required.
- This is an entry-level role; strong customer service aptitude and technical curiosity can substitute for formal experience.
Compensation & Benefits
- Estimated salary: $76,911 per year (estimated).
- Competitive compensation and performance-based bonuses.
- 100% company-paid health insurance (single coverage).
- Dental and vision insurance.
- 401(k) plan with company matching.
- Paid time off plus paid holidays.
- Complimentary breakfasts, lunches, and snacks; team events and company activities.
- Training and career development opportunities to grow into technical subject-matter expert roles.
Additional Notes
- This position is based in Upper Saddle River, NJ and is full-time.
- Confidential Client is committed to a transparent and secure recruitment process. Official communications will come from company email addresses.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
Negotiate a higher salary! Check the salary ranges for this job type in your area.
View My Salary Range