Product Specialist Associate
The Product Specialist Associate at Confidential Client supports prospective and existing customers by providing expert guidance on the company's AI legal technology during trial periods and live projects. This entry-level role involves close collaboration with sales and technical teams to ensure successful product adoption and customer satisfaction, requiring strong interpersonal and problem-solving skills in a fast-paced environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role overview
Confidential Client (IT) is hiring an entry-level Product Specialist Associate to support product trials, customer onboarding, and product adoption. You will work with Account Executives, Support, and Technical teams to deliver successful Proofs of Value (trial periods), design custom workflows, and ensure customers realize clear value from enterprise AI products. This is a customer-facing role based in New York, NY.
What You’ll Do
- Work with Account Executives to plan and deliver successful Proofs of Value and manage live projects from kickoff to final review.
- Act as a product expert and trusted adviser throughout the trial and onboarding process.
- Understand each prospect’s use case and tailor demonstrations, workflows, and reviews to match requirements.
- Design custom workflows and solutions for live cases using the product’s features.
- Coordinate with Support and Technical operations to identify and resolve technical issues quickly.
- Help convert prospects into customers by demonstrating product value and best practices.
Requirements
- Bachelor’s or Master’s degree in a scientific or analytical discipline — UK 2:1 or above, or US GPA of 3.5+.
- Strong interpersonal and presentation skills; confident and engaging in customer-facing settings.
- Highly detail-oriented with a problem-solving mindset.
- Ability to work in a fast-paced, innovative environment and meet deadlines.
- Excellent time-management and organizational skills.
- Comfortable collaborating with cross-functional teams (sales, support, technical).
Benefits & Compensation
- Compensation: $75,000 per year.
- New York office location with opportunity for international business travel.
- 20 days paid time off per year.
- 401(k) with 4% matching contribution.
- Health insurance: choice of PPO or HDHP. Confidential Client covers 100% of individual premiums and 75% of dependent premiums (per plan details).
- Enhanced maternity and paternity policies to support working parents.
- Annual learning & development budget ($2,750 per employee).
- Paid sabbatical opportunities.
Location & Employment Type
- Location: New York, NY (onsite with some international travel possible).
- Employment type: Full-time.
- This is an entry-level position suited to recent graduates or candidates with limited prior product/customer-facing experience.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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