Product Resource Representative
The Product Resource Representative is an entry-level technical services role responsible for supporting Confidential Client's product line through extensive training and hands-on laboratory and field work. Key responsibilities include product complaint investigations, customer support, laboratory testing, and assisting with training customers and new employees. This role requires strong communication skills, mechanical aptitude, and the ability to work collaboratively while maintaining a customer-focused approach.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Scientific & QA.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
The Product Resource Representative will join Technical Services and receive structured training to support product testing, customer support, and technical investigations. Key responsibilities include:
- Complete a comprehensive training program on product specifications, application methods, and performance attributes.
- Learn coatings technology, application and equipment techniques, inspection/test methods, and advanced written/verbal communication.
- Perform assigned Technical Services activities:
- Product complaint investigations and technical support via phone and email.
- Laboratory work, including Material Application Evaluations (MAEs), adhesion testing, product demonstrations, ad-hoc testing, and lab/equipment maintenance.
- Prepare written technical documentation: preliminary research summaries, generic/overcoat analysis reports, and customer correspondence.
- Assist with training for customers, new agency representatives, and new Technical Services staff.
- Work collaboratively across Sales, R&D, Marketing, and Inside Sales to resolve product issues and support customer needs.
Qualifications
- 3–5 years of manufacturing experience preferred.
- High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
- Basic math skills and mechanical aptitude.
- Strong written and verbal English communication skills.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Able to complete assignments independently and also work effectively on team projects.
- Physical ability to lift and move up to 100 pounds as needed.
- Willingness to travel regularly for company business; extended trips when necessary.
- Commitment to a customer-focused approach, even in confrontational situations.
- Must be able to perform essential job functions with or without reasonable accommodation.
Skills & Tools
- Hands-on laboratory testing and sample preparation.
- Use of inspection and testing equipment (adhesion testers, MAE setups).
- Power and hand tools (grinders, drills, adjustable wrenches).
- High-pressure paint spray application equipment and mortar mixing/transfer tools.
- Standard office equipment (laptop, printer) and Microsoft Office suite.
Physical Demands & Travel
- Regular on-site lab and field work; requires standing, lifting, and use of tooling/equipment.
- Ability to lift and move items up to 100 lbs.
- Regular travel required for customer support, training, and field assignments.
Compensation & Employment Type
- Employment type: Full-time.
- Estimated compensation (as listed by the source): $62,278 per year (estimated).
- Location: North Kansas City, MO (on-site / field travel as required).
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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