About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Engineering.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

The Product Experience Specialist is an entry-level role supporting customer-focused testing, validation, and launch activities for new and updated physical + connected products. You will work with product development, technical services, and field teams to surface real customer issues and help define improvements to product interfaces and install experiences.

• Assist in communicating customer interface and experience-based concerns to project teams
• Support the creation and delivery of product training materials under guidance
• Help identify and verify customer experience issues with new or updated products
• Review historical customer feedback to help baseline product attributes
• Assist in defining product experience requirements with engineering and product management
• Participate in early prototype testing and scenario-based validations
• Apply UI/UX best practices and promote design guidance across product lines
• Support on-site product validations and installation use-case testing (with supervision)
• Train with and assist Field Specialist associates to broaden Product Experience coverage
• Help expand and manage alpha/beta test sites as directed
• Work collaboratively with local, U.S.-based, and international teams (primarily remote)
• Learn to manage multiple projects and priorities with mentoring and support

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Requirements

• Bachelor’s degree in Engineering (EE, EET, CE, CET, ME, MET), Informatics, or related field — recent graduates encouraged to apply
• Internship, coursework, or project experience with electronic locking, security, or customer experience is a plus
• Familiarity with Bluetooth and Wi‑Fi product connectivity (classroom projects or internships acceptable)
• Interest in access control and electronic security systems
• Comfort with Microsoft Office and basic computer tools
• Mechanical aptitude and willingness to learn to use small hand tools
• Good oral and written communication; ability to explain technical solutions in customer-friendly language
• Empathy for installers and end-users; ability to capture and clearly document customer concerns
• Willingness to travel up to 25%
• Positive, can-do attitude and commitment to a customer-centric culture
• Qualified candidates must be legally authorized to work in the United States. The Confidential Client does not intend to provide sponsorship for employment visa status (e.g., H‑1B, TN).

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Location & Work Arrangement

This role is posted for multiple work arrangements:

• Primary location: Carmel, Indiana — Hybrid (on-site + remote as required)
• Remote options available for candidates located within New Jersey or Colorado (candidates must reside in the state to report to local offices when required)

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Compensation & Benefits

The expected base salary range provided by the Confidential Client: $54,000 to $75,000 per year. Actual pay will be based on your skills and experience, consistent with applicable law.

Benefits highlights:

• Health, dental and vision coverage
• 401(k) with employer match
• Tuition reimbursement
• Unlimited PTO (per company policy)
• Employee discounts and community engagement opportunities
• Professional development and coaching programs

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Why Work for the Confidential Client

• Entry-level role with structured training, mentorship, and clear growth paths
• Hands-on experience with electro‑mechanical locking, gateways/bridges, mobile apps, POE, and cloud components
• Opportunity to impact customer experience across hardware and connected-product lines
• Collaborative, cross-functional teams and a culture that supports development and work-life balance

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.