About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Sports & Entertainment (Horse Racing) & Hospitality.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is seeking an entry-level Premium Hospitality & Guest Experience Specialist to support premium member and VIP guest experiences at high-profile racing venues. You will be a visible, professional point of contact for premium guests before, during, and after events, helping ensure memorable and seamless hospitality experiences.

• Serve as the primary on-site contact for premium members, VIP clients, corporate partners, and guests during race days and special events.
• Support execution of premium hospitality operations: guest arrival, check-in, seating, dining, and special-event touchpoints.
• Coordinate guest preferences and operational needs with Food & Beverage, Operations, Facilities, Sales, Ticketing, and Guest Services.
• Provide service recovery by listening to guest concerns, offering practical solutions within guidelines, documenting outcomes, and escalating sensitive issues to management.
• Confirm premium dining and event readiness: guest lists, service details, signage, amenities, and materials.
• Prepare clear guest communications (pre-event confirmations, Know-Before-You-Go notices, event updates, follow-ups).
• Collect and organize guest feedback and operational observations; surface recurring themes to support service improvements.
• Maintain accurate member and client records and preference notes consistent with privacy expectations and departmental standards.
• Collaborate with seasonal and cross-functional teams to promote consistent service standards and inclusive guest experiences.
• Participate in briefings, debriefs, training, and continuous improvement activities; help onboard seasonal staff and share operational best practices.
• Support special projects and other duties as assigned.

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Who You Are / Qualifications

• Bachelor’s degree in Hospitality Management, Event Management, Sports Management, Business, Communications, or a related field preferred; equivalent education/experience considered.
• Up to two years of relevant experience in hospitality, guest services, events, premium seating, restaurants, hotels, resorts, sports, entertainment, or other high-touch customer environments. Internships or seasonal roles count.
• Demonstrated commitment to exceptional guest service, discretion, professionalism, and consistent follow-through.
• Strong organizational skills with attention to detail and ability to manage multiple priorities in a fast-paced, event-driven setting.
• Strong written and verbal communication skills; comfortable interacting with VIP guests and internal partners.
• Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint); ability to learn CRM, ticketing, seating, event, and F&B systems.
• Availability for a flexible schedule aligned to the racing and event calendar, including weekends, holidays, early mornings, and evenings.
• Ability and willingness to work at Confidential Client venues, including travel and temporary location changes to support the Saratoga racing season.

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Preferred Qualifications

• Experience supporting VIP, luxury, premium, member, or corporate-client experiences.
• Familiarity with event execution, premium dining/catering, ticketing, seating operations, CRM platforms, or guest-feedback systems.
• Additional language skills relevant to the guest population a plus.

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Skills & Competencies

• Strong guest service & relationship-building capabilities.
• Event coordination and operational execution.
• Professional communication and service-recovery problem solving.
• Cross-functional collaboration, organization, and detail management.
• Adaptability, composure, and a customer-advocacy mindset.
• Digital accuracy for records and guest data.

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Physical Requirements & Work Environment

This role operates across office, hospitality, and event environments at outdoor and indoor venues. Frequent standing and walking are required; the role may involve lifting or moving items up to 25 pounds. Expect variable noise levels, large crowds, and changing weather conditions during events. A flexible schedule is required to meet racing and event needs.

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Compensation & Schedule

• Pay Range: $27.94 - $37.72 per hour.
• Employment Type: Contract / Full time (regular, seasonal event schedules apply).
• Schedule: Flexible; must be available for weekends, holidays, early mornings, evenings, and marquee-event dates.

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Location & Travel

• Primary location: Elmont, NY. Candidates must be able to work on-site at Confidential Client venues (including events at Belmont Park) and support travel/temporary assignments for the Saratoga season as required.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.