About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT / Cybersecurity.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is hiring an entry-level Platform Engineer I to support customers on managed Tenable vulnerability management and Horizon3.ai (NodeZero) autonomous pentesting services. You will own day-to-day queue operations, keep customer scanning and pentest environments healthy, and act as a responsive, knowledgeable point of contact for technical customer inquiries.

• Triage, prioritize, and resolve incoming service tickets for Tenable and Horizon3.ai customers in compliance with SLA targets
• Diagnose and resolve scanning problems: failed/incomplete scans, credentialed-scan authentication errors, offline Nessus scanners/agents, and NodeZero host deployment/connectivity issues
• Document troubleshooting steps, root causes, and resolutions in the ticketing system and publish internal “how-to” knowledge articles
• Validate complex or high-severity vulnerability findings with reproducible results before escalation to the Lead Technical SME
• Collaborate with automation engineers to identify repeatable ticket sequences and help convert manual tasks into automated playbooks
• Cross-train on other exposure management queues and provide backup support across operational pods as assigned
• Log time accurately by client and task in the department time-tracking portal

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Environment Maintenance & Integrity

• Build, schedule, and monitor recurring Tenable scans (Tenable Vulnerability Management/Tenable.io, Tenable Security Center, Nessus) and Horizon3.ai NodeZero autonomous pentests
• Maintain accurate asset lists, scan policies, credentials, tags, and exclusion zones to reflect evolving client networks
• Deploy, update, and perform routine health checks on Nessus scanners, Nessus Agents, and NodeZero Docker hosts
• Verify scan coverage and data quality; proactively flag gaps such as unscanned subnets or stale assets
• Track vendor updates and safely execute platform version upgrades during approved maintenance windows

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Reporting & Customer Communication

• Generate and deliver scheduled, client-ready vulnerability and pentest reports
• Post clear, plain-language status updates within customer tickets and escalate non-standard client questions to team leadership

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Who You Are

• Aspiring specialist with 0–2 years in IT support, help desk, NOC/SOC, or related technical environments (rigorous labs, internships, and homelabs count)
• Networking literate: working knowledge of TCP/IP, DNS, subnets, ports, firewalls, and VPNs
• Systems generalist: basic Windows and Linux administration skills and comfort using the command line for troubleshooting
• Vulnerability aware: foundational knowledge of CVEs, CVSS scoring, patching basics, and common misconfigurations
• Dependable operator: organized, self-motivated, and disciplined when managing a queue and meeting SLAs
• Clear communicator: strong written and verbal skills; able to translate technical issues for non-technical clients
• Education: Associate/Bachelor’s degree or equivalent practical training/experience in IT, Cybersecurity, or Computer Science
• Compliance: ability to pass a standard background check

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Nice to Have

• Hands-on exposure to Tenable platforms (Nessus, Tenable Vulnerability Management, Security Center) or Horizon3.ai NodeZero
• Familiarity with vulnerability/pentesting tools such as Qualys, Rapid7, Nmap, or Metasploit
• Basic Docker/container and virtualization (VMware, Hyper-V, cloud VMs) knowledge
• Understanding of Active Directory, credentialed scanning, and least-privilege service accounts
• Experience with Jira Service Management, ServiceNow, or ConnectWise
• Basic scripting for automation (PowerShell, Python, Bash) and familiarity with REST APIs
• Relevant certifications in progress or active (CompTIA Security+, Network+, CySA+, Tenable certifications)
• Prior customer-facing MSSP or managed services support experience

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Why Join the Team

At Confidential Client you’ll join a mission-driven security team focused on protecting organizations across a complex threat landscape. The role provides structured training, dedicated mentorship, and a clear path toward becoming a full Security Engineer.

What we offer:

• Comprehensive health and wellness benefits, including robust medical insurance
• Employer-covered dental and STD/LTD insurance
• Generous time off: 3 weeks paid vacation plus sick leave and paid holidays
• Career growth and world-class training opportunities
• Meaningful work protecting global clients with AI-enhanced security tools and cloud-native technologies

Estimated pay: $80,677 per year (estimated)

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.