About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services (Healthcare).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Why Join Us?

Confidential Client is a mission-driven healthcare organization focused on inclusive, patient-centered care and health equity. Join a team that values cultural competence, continuous learning, and meaningful impact in the community.

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What You’ll Do

This Patient Services Representative (PSR) role supports front-desk operations to ensure an efficient, respectful, and safe patient experience. Responsibilities include:

• Greet patients, visitors, and callers and create a welcoming environment
• Check patients in and out using the electronic medical record (EMR) system
• Record and update demographic, billing, and insurance information in the EMR
• Verify insurance benefits for new patients and annually for existing patients
• Collect co-pays, patient account balances, and other fees at time of visit
• Schedule and confirm appointments, including follow-ups
• Conduct financial assessments for Sliding Fee eligibility and support patient payment plans
• Scan, upload, and maintain identification and insurance card records
• Screen for infectious disease symptoms per site protocols (e.g., temperature checks, screening questions)
• Identify uninsured patients and coordinate referrals to support services
• Maintain balanced cash banks and follow cash-handling procedures
• Monitor claims error queues and assist with registration data corrections to improve claims submission
• Follow PPE and safety procedures and support infection control and emergency preparedness efforts
• Participate in quality assurance, team meetings, and ongoing training
• Perform other related administrative duties as assigned

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Pay

This position is hourly and varies by level:

• Patient Services Representative I: $20.00 / hour
• Patient Services Representative II: $21.24 / hour
• Patient Services Representative III: $23.24 / hour

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Qualifications, Knowledge & Skills

Minimum requirements by level:

• Patient Services Representative I
  • High school diploma/GED or equivalent
  • 0–2 years customer service experience
• Patient Services Representative II
  • High school diploma/GED or equivalent
  • 2–4 years customer service experience (or year-for-year substitution with a related bachelor’s degree)
• Patient Services Representative III
  • High school diploma/GED or equivalent
  • 4–6 years customer service experience (or year-for-year substitution with a related bachelor’s degree)
  • Experience with Microsoft Office and/or data entry

Required for all levels:

• Ability to safeguard confidentiality of medical records and comply with HIPAA and other privacy regulations
• Strong oral and written communication skills
• Ability to travel between centers as required
• Strong customer service orientation and ability to work in a diverse, inclusive environment

Preferred:

• Basic knowledge of health insurance terminology and benefits verification
• Experience with electronic medical records and medical data entry
• Experience working with clients living with HIV or other diverse populations
• Experience in linkage to care or case management

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Benefits

Confidential Client offers a comprehensive benefits package, including:

• Employer-sponsored health, dental, and vision insurance (multiple plan options)
• 401(k) with employer match (after eligibility period)
• Employer-paid basic life insurance; voluntary life and AD&D; short- and long-term disability options
• Paid time off (including vacation, personal time, accrued sick days) and paid holidays
• Pre-tax commuter and parking benefits; Flexible Spending Accounts
• Tuition reimbursement and student loan forgiveness program participation guidance (NHSC & PSLF)
• Employee Assistance Program (counseling sessions) and employee discounts

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ADA Specifications

Physical demands and workplace needs:

• Ability to speak audibly and listen actively
• Ability to use computers, telephones, and office equipment
• Ability to sit for extended periods; occasional bending and lifting up to 25 pounds
• May require periodic travel between sites

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.