Patient Access Rep I
The Patient Access Representative at Confidential Client manages the patient registration process, ensuring accurate verification of patient identity and insurance information while adhering to regulatory and privacy standards. This role involves interacting with patients and families, handling payments, scheduling, and supporting pre-admission and discharge activities to facilitate smooth patient service delivery in a hospital setting.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Healthcare & Nursing.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role summary
Confidential Client (Healthcare & Nursing) is seeking a Patient Access Representative to support patient registration, insurance verification, payment collection, and front-desk coordination. This role supports efficient patient flow and excellent patient experiences in a clinical setting. Remote work options may be available for eligible candidates in approved states (see Applicant Requirements).
What You’ll Do
- Verify patient identity and select the correct patient records.
- Register patients for scheduled services by reviewing schedules and physician orders.
- Enter and update patient demographic and insurance data in the electronic health record (EHR).
- Scan and attach documents (insurance cards, IDs, living wills, powers of attorney).
- Explain and obtain signatures on regulatory and compliance paperwork while protecting patient privacy.
- Collect co-payments, deposits, and outstanding balances; process transactions securely.
- Greet patients and family members, answer basic questions, and direct patients to the appropriate service area.
- May assist with scheduling, pre-admission, discharge duties, and provide waiting-room updates to families.
- Maintain accurate notes and follow privacy/compliance procedures at all times.
Qualifications
- High school diploma or equivalent required.
- Associate’s or bachelor’s degree may be considered in lieu of two years of experience.
- Minimum 2 years’ experience in customer service or data entry preferred.
- Demonstrated proficiency in computer keyboarding and basic EHR/data-entry tasks.
- Strong interpersonal, verbal and written communication skills; proper grammar, spelling and punctuation.
- Preferred: familiarity with third-party payers, ICD/CPT coding basics, and medical terminology.
- Ability to handle sensitive information in accordance with HIPAA and other regulations.
Compensation & Benefits
- Pay range (full-time): $20.24 – $30.25 per hour (range provided by Confidential Client).
- Additional pay may include shift differentials, overtime, premiums, on-call pay, or bonus incentives when applicable.
- Benefits package includes medical, dental, vision; life and disability insurance; retirement plan with employer match; paid time off, parental leave; tuition assistance and student-debt pay-down programs; and voluntary benefits (details vary by location and eligibility).
Work Type & Location
- Employment type: Full-time.
- JobLocationType: Telecommute / Remote-eligible (role may be remote for candidates in approved states).
- For remote-eligible positions, Confidential Client employs associates in multiple states including Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Local (in-person) opportunities may also be available depending on business needs.
Why Candidates Like This Role
- Structured training and opportunities for advancement.
- Competitive pay and comprehensive benefits.
- Work that directly supports patient care and improves the patient experience.
- Opportunities for both on-site and remote roles (where eligible).
Compliance & Accommodations
Confidential Client and Careertakes comply with all applicable federal, state, and local employment laws where the role is posted. Reasonable accommodations are available for applicants with disabilities; please indicate accommodation needs during the recruiting process.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
Negotiate a higher salary! Check the salary ranges for this job type in your area.
View My Salary Range