Outside Property Associate Claim Representative
The Outside Property Associate Claim Representative at Confidential Client is an entry-level field role focused on managing 1st party property claims through comprehensive training and hands-on experience. The position involves investigating property damages, communicating with customers and stakeholders, and adapting to evolving technologies while working remotely within a designated territory. This role requires physical inspections, obtaining necessary insurance licenses, and participation in catastrophe response efforts.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services - Property & Casualty Insurance.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
Confidential Client is hiring an Outside Property Associate Claim Representative. This is a field-facing, remote-enabled training role focused on 1st-party property claims. You will complete a structured 9–12 month development program and work under close supervision while gaining experience to progress toward independent claims handling.
- Participate in structured training (virtual, classroom, on-the-job) covering policies, claim processes, systems, and estimating.
- Review, investigate, and document 1st-party property claims under supervision.
- Gather facts from policyholders, claimants, witnesses, and third-party vendors.
- Learn to interpret policy language and apply coverage determinations.
- Establish scope of building and contents damage and develop written or computer-assisted estimates.
- Maintain timely, professional communication with insureds and internal stakeholders.
- Keep accurate records in the claim management system.
- Adopt and adapt to new digital tools, AI-assisted workflows, and system upgrades.
- Obtain and maintain required Insurance License(s) and/or UAS Remote Pilot Certification when applicable.
- Participate in the Catastrophe Response Program (may require temporary deployment to other states).
- Inspect properties as needed; role may require carrying and climbing ladders, roof work, and accessing confined spaces during catastrophe deployments.
- Perform other duties as assigned.
Compensation
- Salary range (national market range): $52,600 — $86,800 per year.
- Final pay will reflect candidate experience, role scope, and location.
- Employees may be eligible for performance-based cash incentives.
What We’re Looking For (Qualifications & Skills)
- High School Diploma or GED required; Bachelor’s degree preferred.
- Minimum one year of customer service experience.
- Valid driver’s license and ability to travel within the assigned territory (Hudson area / Braintree, MA).
- Willingness to obtain an active adjuster license where required by state law (typically within three months of hire).
- Comfortable using Microsoft Office (Word, Excel, Outlook) and learning claims/estimating software.
- Strong verbal and written communication skills.
- Attention to detail, strong organization and time-management skills.
- Ability to exercise sound judgment within established authority.
- Basic conflict resolution skills and a customer-service focus.
- Physical capability to safely access and inspect property as described.
What You’ll Get (Benefits & Perks)
- Health insurance coverage effective from day one for employees and eligible dependents.
- Retirement benefits including a 401(k) match (dollar-for-dollar up to 5% of eligible pay) and a company-funded pension plan.
- Paid Time Off: minimum 20 days annually plus nine company holidays.
- Wellness and mental health resources, professional counseling, and health coaching.
- Volunteer encouragement with Matching Gift and Volunteer Rewards programs.
- Career development and training to advance in claims handling.
Additional Information
- Location & work setup: Remote-enabled field role based in the Braintree, MA area with work at residential and commercial locations, mobile work, and visits to the nearest office when required.
- Employment type: Full-time.
- This role requires participation in catastrophe response and may require temporary travel to other states.
- Confidential Client is an equal opportunity employer committed to inclusive hiring.
- If you have questions about physical requirements or need accommodation during the hiring process, please contact the recruiter via the Careertakes process.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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