About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Admin.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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This posting describes a remote-first Outside Property Claim Associate role supporting insureds and agents in Tennessee. The position combines structured classroom and on-the-job training (9–12 months) with field work at residential and commercial locations. This is a full-time contract role with a nationwide salary range of $52,600–$86,800 annually. The selected candidate will be expected to reside in, or relocate at their own expense to, the assigned territory (this opening services insureds/agents in and around Memphis, TN).

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What You’ll Do

• Complete structured training covering insurance policy interpretation, claim processes, systems, estimating tools, and customer service (virtual and classroom formats plus on-the-job training).
• Review, investigate and document 1st-party property claims under close supervision.
• Collect information from policyholders, claimants, witnesses and third-party vendors.
• Investigate and evaluate relevant documents (leases, contracts, by-laws) and determine coverage per policy terms.
• Establish accurate scopes of damage for building and contents losses and create written or computer-assisted estimates.
• Provide timely, professional communication to insureds, claimants, agents and internal stakeholders.
• Maintain accurate records in claim management systems.
• Learn and adopt new digital tools and AI-enabled processes; adapt to system upgrades and technology rollouts.
• Obtain and maintain required insurance license(s) and, where applicable, UAS Remote Pilot Certification per federal, state and client requirements (licenses typically required within three months of hire).
• Participate in the Catastrophe Response Program and be available for potential deployments to assist customers in other states.
• Perform physical inspections of properties as needed (see physical requirements below).
• Other duties as assigned.

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Qualifications & Skills

Preferred / Ideal

• Bachelor’s degree preferred.
• Internship or prior work experience in customer service or insurance is helpful.
• Willingness to obtain and maintain an active adjuster license where required by state law.
• Proficient with Microsoft Office (Word, Excel, Outlook); ability and willingness to learn claims management and estimating software.
• Clear verbal and written communication skills and strong customer service orientation.
• Good judgment and ability to make decisions within established authority.
• Attention to detail, organizational skills and ability to prioritize multiple tasks.
• Basic conflict resolution skills and openness to continuous learning, including digital/AI tools.

Must Haves

• High school diploma or GED and at least one year of customer service experience.
• Valid driver’s license.

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Compensation & Location

• Salary range: $52,600 — $86,800 (annual). This is a nationwide market range; actual pay will be determined by factors such as role scope, location, experience, and credentials.
• Employment type: Full time, Contract.
• Remote-first with field work. LOCATION REQUIREMENT: This role services insureds/agents in and around Memphis, TN. Candidates must reside in or be willing to relocate at their own expense to the assigned territory.

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Physical & Other Requirements

• Ability to access and inspect all areas of a dwelling or structure; may require carrying and setting up a ladder (approx. 38–49 lbs), walking on roofs and entering tight/awkward spaces (attics, crawlspaces).
• Participation in Catastrophe Response deployments may require travel and physically demanding field work.
• Acquisition and maintenance of required state insurance license(s) and/or UAS Remote Pilot Certification may be necessary.

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What’s in It for You

• Health insurance eligibility for employees and eligible dependents from day one.
• Retirement benefits including dollar-for-dollar 401(k) match up to the first 5% of eligible pay and a company-funded pension plan (program details determined by client).
• Paid time off: minimum of 20 days PTO annually plus company holidays (as described by client program).
• Wellness and mental health programs, employee volunteer and giving programs.
• Performance-based cash incentive opportunities.

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Employment Practices & Notes

• This position will be filled by Confidential Client (the hiring employer). Confidential Client is an Equal Opportunity Employer and values diverse perspectives.
• In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
• If you have questions about the physical requirements of this role, please reach out so reasonable accommodations can be discussed.
• Confidential Client reserves the right to fill this position at a level above or below the level included in this posting.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.