Order Fulfillment Specialist
The Order Fulfillment Specialist is responsible for managing customer quote requests and orders, ensuring timely processing, tracking, and communication across teams to meet customer service standards. This role involves coordinating order shipments, preparing invoices, resolving customer issues, and supporting process improvements within a technical and manufacturing environment. The position requires strong organizational, communication, and problem-solving skills, with adherence to safety protocols and occasional after-hours support.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Scientific & QA.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
- Receive, process, track and report status of customer quote requests and orders in accordance with customer service standards.
- Maintain informational exchanges and communications with internal groups and external partners contributing to order fulfillment.
- Handle multiple quotes and orders simultaneously and prioritize work based on schedule demands.
- Prepare and review quotes and proposals.
- Receive, prioritize, and process customer orders.
- Generate clear customer requirements for implementing teams and provide regular status reports for outstanding inquiries and orders.
- Schedule and release orders for shipment per policy and customer requirements.
- Prepare invoice/billing documents according to order terms.
- Provide prompt resolution for warranty, suspense, deficiencies and other contract/purchase order issues.
- Provide after-hours support for outages and emergencies as required.
- Work with LTSA and Sales teams to develop and maintain a centralized tracking system (historical, current, planning).
- Support process and procedure development; document process steps needed to complete daily functions.
- Assist in investigation and resolution of routine problems and coordinate activities with other internal departments to meet customer needs.
- Support Customer Master entry/maintenance and provide feedback to senior staff on important customer issues.
- Perform other duties as required. Minimal overnight travel (<10%).
Qualifications
- Education/Experience: Bachelor’s degree in a technical or business-related field OR equivalent directly related work experience. Minimum ~3 years of relevant experience or equivalent combination of education and experience.
- Strong customer-service focus with experience in order entry, quoting, or order management.
- Solid written and verbal communication skills; able to prepare reports, correspondence, and present information to managers and customers.
- Comfortable handling numerical concepts (fractions, percentages, ratios) and basic statistical ideas as they apply to reporting.
- Proficient with common office software: spreadsheets, word processing, email; familiarity with database and project-management tools is preferred.
- Ability to interpret technical instructions, diagrams and handle several abstract and concrete variables.
- Reasonable accommodations will be considered to enable individuals with disabilities to perform essential duties.
Physical Demands & Work Environment
- Regularly required to stand, walk, bend, talk and hear.
- Frequently lift/move up to 25 pounds; occasionally up to 50 pounds.
- Occasional exposure to toxic or caustic chemicals depending on site; work environment may be loud.
- May be required to follow customer safety procedures and use personal protective equipment (hardhat, safety glasses, hearing/fall protection) where applicable.
Compensation & Employment Type
- Employment type: FULL_TIME.
- Estimated pay: $57,770 per year (estimated).
Why Join
- Opportunity to develop skills in order management, quoting, invoicing and cross-functional coordination within a Scientific & QA environment.
- Work with collaborative teams (Sales, LTSA and operations) to improve processes and customer satisfaction.
- Careertakes can provide additional matched opportunities if you qualify.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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