About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT (Transportation & Logistics).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Under general supervision, support and monitor mission‑critical IT systems to maintain operational stability. Provide Tier 2 support for moderately complex technical issues, manage incident response activities, and maintain accurate runbooks and system documentation.

• Monitor infrastructure, application, mainframe, network, and database health for abnormalities that could impact operations.
• Triage and progress service desk tickets; provide timely status updates to stakeholders.
• Escalate alerts and system failures to appropriate teams and coordinate cross‑functional responses.
• Take remedial actions on system alerts where appropriate and engage subject‑matter experts when needed.
• Participate in Major Incident calls: supply data, execute assigned tasks, and coordinate resource engagement.
• Support weekly maintenance windows for mainframe and BIPS refresh activities.
• Perform manual administrative or ad‑hoc tasks requested by employees, customers, or vendors to preserve platform stability.
• Diagnose and resolve moderately complex technical issues within assigned systems.
• Review, update, and validate system documentation to enable knowledge sharing and standardization.

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Minimum Qualifications

• Bachelor’s degree in Management Information Systems, Computer & Information Science, Computer Engineering, or a closely related field — OR an equivalent combination of education, experience, and training.
• At least 3 years of experience in Information Technology or Systems support with hands‑on exposure to monitoring, incident response, and Tier 2 troubleshooting.
• Experience working with mainframe operations, service desk workflows, or enterprise application support is preferred.
• Strong written and verbal communication skills for cross‑functional coordination and incident reporting.
• This position is not eligible for employment‑based sponsorship.

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Preferred / Helpful Skills

• Familiarity with mainframe maintenance windows and BIPS refresh processes.
• Experience with infrastructure monitoring tools, alerting platforms, and ticketing systems.
• Basic knowledge of database connectivity troubleshooting and network availability diagnostics.
• Prior experience in transportation, logistics, or other operations‑intensive environments is a plus.

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Compensation & Benefits

Compensation factors include skills, education, experience, geography, and other qualifications. This role may be eligible for annual bonus or incentives in accordance with company plans.

Full‑time benefits may include:

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Life insurance; short‑ and long‑term disability
• Paid time off (vacation and sick leave) and paid holidays
• Parental leave benefits

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Other Details

• Employment type: Full‑time
• Job opening ID: 00638708
• Reasonable accommodations are available for candidates with disabilities during the hiring process.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.