Operations Analyst
The Operations Analyst supports the onboarding process for new Financial Advisors by managing new account openings and ensuring compliance with regulatory requirements. This role provides high-quality client service through multiple communication channels and assists with escalated inquiries following established procedures. It offers industry-leading training and growth potential within a hybrid work environment based in Memphis, TN or Southfield, MI.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview
Confidential Client is ramping up its Operations team to support an increase in Financial Advisor onboarding. The Operations Analyst will help manage the new-account opening process, ensure compliance and regulatory items are completed, and deliver white‑glove service to internal and external stakeholders.
What You’ll Do
- Support new account openings and onboarding activities tied to incoming Financial Advisors and branch associates
- Learn and follow policies, procedures, and regulatory requirements for new-account processing
- Provide white‑glove service via phone, email and collaboration tools (e.g., Teams) for questions and information requests
- Escalate and manage complex cases by following SOPs and partnering with other departments
- Communicate product updates and assist in simplifying routine branch operations
Who You Are / Qualifications
- Entry-level candidate; 0–2 years of relevant experience preferred
- Strong attention to detail and ability to follow compliance requirements
- Good written and verbal communication skills for client-facing interactions
- Comfortable learning internal systems and process documentation
- Bachelor’s degree in Business or related field preferred but not required
- Able to work in Cloverdale, TN (see Location & Work Environment)
Work Location & Schedule
- Location: Cloverdale, TN (on-site or hybrid arrangements determined by the client)
- Role type: Contract to hire
- Employment type: Full-time
Compensation & Benefits
- Pay range: $23.50 - $25.00 per hour (actual offer will depend on experience, location, and other job-related factors)
- Potential benefits (if eligible after hire): medical, dental & vision; 401(k); life insurance; short- and long-term disability; HSA; employee assistance program; transportation benefits; paid time off. Eligibility depends on assignment length and classification.
Why This Role Matters
This role supports a high-volume onboarding process that directly impacts client growth and customer experience. You’ll receive training and have the potential for long-term conversion into a permanent role.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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