About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Homebuilding.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

Overview & Role Summary

This role serves as the first point of contact for prospective homebuyers and digital shoppers. You will manage online, phone, and digital inquiries to qualify leads, schedule appointments, and deliver accurate information to on-site sales teams. The Online Sales Specialist supports lead generation and conversion efforts and works closely with marketing, sales, and operations to maintain a consistent, high-quality customer experience.

Estimated pay: $56,642 per year (estimated).

---

Primary Responsibilities

• Respond promptly and professionally to inbound leads from phone, email, chat, and website forms to create exceptional first impressions.
• Qualify leads using buyer needs, readiness, and lifestyle criteria; schedule appointments with appropriate on-site sales associates.
• Maintain accurate records in CRM or lead-management systems; log activities, follow-ups, and conversion metrics.
• Provide clear, consistent information about communities, homes, pricing, availability, timelines, and next steps.
• Build rapport and nurture prospects until they are ready for the on-site sales process.
• Collaborate with marketing, on-site sales, and operations to ensure seamless communications and accurate information.
• Support digital marketing and prospecting initiatives by tracking lead trends and assisting with campaign efforts.
• Participate in training and team meetings; mentor or guide entry-level colleagues when appropriate.
• Assist with ad-hoc sales support such as preparing marketing materials, supporting community events, and coordinating promotions or open houses.
• Periodically audit listings, MLS, and website content to ensure accuracy.
• Perform additional duties as assigned.

---

Required Education & Experience

• High school diploma or equivalent.
• Minimum 2 years of professional experience in sales, customer service, marketing, or a similar, communication-driven role.
• Demonstrated experience working directly with customers in a fast-paced environment.

---

Preferred Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience in online sales, digital lead management, or homebuilding/customer engagement.
• Familiarity with CRM platforms and lead-management tools.
• Knowledge of new-home sales processes, construction timelines, and basic financing concepts.

---

Skills & Competencies

• Strong verbal and written communication across phone, email, and chat channels.
• Ability to qualify leads quickly and handle high volumes of inquiries efficiently.
• Proficiency in CRM navigation and data accuracy.
• Sound problem-solving and judgment skills.
• Clear explanation of product offerings, community details, and process steps.
• Time-management and prioritization under competing demands.
• Customer-centric mindset, professional presence, and responsiveness.
• Collaborative approach with onsite sales and marketing teams.
• Adaptability to changing lead volumes, system updates, and process improvements.

---

Working Conditions & Physical Requirements

• Work primarily in an office or remote-office environment using phone, computer, and digital communication tools.
• Occasional visits to community locations for alignment with onsite teams; minimal travel for meetings or training may be required.
• Variable scheduling may be needed to cover peak inquiry times, including limited evenings or weekends.
• Ability to sit for extended periods and use headsets and computers continuously.
• Ability to lift and transport light materials such as marketing packets or laptops and to move through model homes during onsite visits.

---

Compensation & Benefits

We offer a comprehensive benefits package designed to support employee well-being and financial security:

• Competitive compensation structure tied to performance.
• Medical, dental, and vision insurance options; HSA/FSA availability.
• 401(k) retirement plan.
• Paid time off, sick leave, paid holidays, and other leave types (e.g., FMLA, military leave).
• Company-provided life insurance, AD&D, and short-/long-term disability coverage; Employee Assistance Program (EAP).
• Exclusive employee perks and discounts, including home-purchase and financing programs and optional pet insurance.

---

Compliance & Candidate Notes

• Employment contingent upon legal right to work in the United States.
• Confidential Client and Careertakes are Equal Opportunity Employers and do not discriminate on protected bases.
• Reasonable accommodations are available upon request during the application and interview process.
• This posting contains an estimated salary where available. Actual pay may vary based on experience, location, and role specifics.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.