About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT / Telecommunications.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is hiring an entry-level NOC Engineer I to join their Network Operations Center team supporting core, distribution, carrier last-mile, and customer-premise voice and data services. This role emphasizes learning and hands-on development in a 24x7 network environment.

• Monitor network health and alarms across multiple systems and technologies
• Triage and perform basic troubleshooting for network, voice, and CPE incidents
• Create and update trouble tickets; document incident details and resolutions
• Escalate complex issues to senior NOC engineers and follow up on open incidents
• Perform routine checks, maintenance tasks, and basic diagnostics under guidance
• Participate in training sessions and help maintain operational runbooks and documentation
• Work within shift rotations and respond to time-sensitive operational priorities

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Qualifications

• Associate degree OR 1–2 years of telecommunications experience required
• At least 2 years of professional technical/engineering experience, with a minimum of 1 year in a related industry — or equivalent combination of education and experience
• Strong written and verbal communication skills
• Proficient with Microsoft Word and Excel
• Detail-oriented with good organizational and time-management abilities
• Strong analytical, problem-solving, and multitasking skills
• Able to prioritize under pressure in a fast-paced NOC environment
• Authorization to work in the U.S. required

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Preferred

• Bachelor’s degree in a technical field preferred but not required
• Experience with ticketing systems and common NOC/monitoring tools
• Familiarity with VoIP/telephony basics and network fundamentals (TCP/IP, routing)
• Previous exposure to fiber, carrier-last-mile, or service-provider environments

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Compensation & Benefits

• Salary range: $64,050 - $80,115 per year
• Medical, dental, and vision insurance
• Life insurance and voluntary coverages (accidental, hospital indemnity)
• 401(k) match with immediate vesting
• Flexible spending / health savings accounts
• Tuition and gym reimbursement programs
• Vacation / PTO, paid holidays, floating holidays
• Volunteer days and parental leave
• Additional programs supporting physical, mental, financial, and social wellness
• Employee discounts including identity-theft and pet insurance options

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Workplace & Schedule

• Location: Kansas City, MO (hybrid)
• Schedule: Minimum three (3) days per week onsite in the Kansas City, MO office; up to two (2) remote days per week (subject to operational needs)
• This role is based in Kansas City, MO and requires local commuting to the office as described

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About Our Client

Confidential Client is an IT / Telecommunications organization operating fiber-optic infrastructure and delivering connectivity, cybersecurity, voice, cloud, and colocation solutions to business customers. This role is a strong entry point for candidates seeking to grow technical expertise in network operations and service delivery.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.