About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This is an entry-level field engineering role (L1) providing first-line onsite and remote technical support for networking infrastructure. You will respond to alerts and incidents, perform routine installations and configurations, and escalate more complex issues to senior engineers or third-party vendors. The goal is timely incident resolution, adherence to SLAs and delivering an excellent client experience.

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Key Responsibilities

• Ensures assigned client infrastructure is configured, installed, tested and operational.
• Installs and configures software components of solutions to meet client requirements.
• Proactively identifies and logs problems and incidents with appropriate detail.
• Responds to and diagnoses alerts; escalates to L2 Field Engineer when required.
• Updates incidents with progress and resolution details in the required platform.
• Liaises with client IT teams, carriers and colleagues to expedite diagnosis and resolution.
• Applies tools and processes to track, log and report configuration items and changes.
• Assists in root-cause investigations and implements agreed remedies and preventive measures.
• Provides first-line remote and onsite technical and field engineering support.
• Follows handover procedures for shift changes to ensure service continuity.

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Minimum Qualifications

• Bachelor’s degree (or equivalent) in Information Technology, Computing or related field — or equivalent practical experience.
• Associate-level certifications or comparable training in networking technologies (examples: CCNA, JNCIA, Aruba, F5 fundamentals).
• Entry-level hands-on experience with networking fundamentals: routing, switching, wireless, core and access layers.
• Basic experience diagnosing and troubleshooting networking incidents and providing remote support.
• Strong verbal and written communication skills.
• Able to prioritize, work under pressure, and adapt to changing circumstances.
• Client-focused mindset with strong active listening skills.

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Preferred / Helpful Skills

• Familiarity with carrier coordination and vendor escalation processes.
• Experience using ticketing/incident management platforms and following knowledge articles.
• Willingness to work occasional extended hours when needed.

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Compensation & Benefits

• Starting pay range: $28.00/hr – $42.00/hr (actual pay depends on experience, skills, and qualifications).
• Eligible for company benefits including medical, dental, vision, employer contributions, FSA/HSA options, life and disability insurance, paid time off, employee assistance, and participation in a 401(k) program with company match (plus other voluntary or legally required benefits).

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Workplace Type & Location

• Primary location: Lansing, MI (local onsite responsibilities expected).
• The role includes first-line onsite field engineering tasks; some remote/telecommute activities may be part of the position depending on client needs and assignment.
• Applicants must be authorized to work in the U.S.

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About the Confidential Client

Confidential Client is a growing global IT services organization supporting enterprise networking and managed services. This role is part of a team that delivers networking operations, installation, and field engineering services to enterprise clients. The position offers hands-on networking experience and opportunities for certification and career growth.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.