Network Operations Center Yechnician (3rd Shift)
The Network Operations Center Technician is responsible for monitoring and troubleshooting network and system performance in a 24/7 operations center, primarily during the overnight shift. This role involves incident intake, prioritization, escalation, and collaboration with internal and external stakeholders to ensure high availability of IP networks and communication systems. The position requires strong technical knowledge of networking protocols, ITIL practices, and excellent customer service skills, supporting critical customer services onsite in Annapolis, MD.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Aerospace & Defense.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role overview
Confidential Client (Aerospace & Defense) is seeking a Network Operations Center (NOC) Technician for the overnight (3rd) shift at an onsite operations center in Annapolis, MD. This is a contract-to-hire position supporting a 24x7 network/security operations environment. The shift is 11:00 PM – 7:30 AM on a rotation (examples: 5 days on/2 days off; 5 days on/3 days off).
What You’ll Do
- Monitor network management systems and engage providers to drive restoral efforts.
- Triage, prioritize, document, and escalate incidents in the incident management tool in a timely manner.
- Troubleshoot and resolve routine network, systems, and application issues; escalate moderate-to-complex issues to senior staff.
- Apply technical knowledge to support high-availability IP networks, messaging systems, and other data communications equipment.
- Participate in network solution design, deployment, configuration, and maintenance routines; develop tools to improve operational efficiency.
- Provide clear guidance to internal stakeholders and external customers; maintain accurate incident and status updates.
- Work some weekends/holidays as required by a 24x7 operations center.
Required Qualifications
- Hands-on knowledge of TCP/IP networking protocols, and general computer hardware/software interconnection principles.
- Familiarity with ITIL/ITSM concepts and incident management practices.
- AA/AS degree (or other 2-year post-high-school training) plus a minimum of 6 years relevant experience, OR
- In the absence of a diploma/AA/AS, 8 years relevant experience, OR
- A Bachelor’s degree with less than 2 years relevant experience.
- Strong customer service, communication, and collaboration skills; experience in a call center or customer-facing support role is preferred.
- Must be authorized to work in the U.S. without sponsorship now or in the future. Confidential Client will not offer sponsorship for this position.
Preferred / Nice-to-Have
- CCNA certification.
- Experience with ServiceNow, Remedy, Netcool, or similar ticketing/network tools.
- Experience working in a Network/Security Operations Center (NOC/SOC) or other 24x7 support environment.
- Prior experience monitoring network performance and using network management platforms.
Schedule, Location & Employment Type
- Shift: Overnight (3rd Shift) — 11:00 PM to 7:30 AM (rotating schedule).
- Workplace: Fully onsite — Annapolis, MD.
- Employment type: Contract to Hire (initial contract assignment with potential conversion to direct hire).
Compensation & Benefits
- Pay range: $27.00 – $30.00 per hour. Actual pay offered will depend on experience, qualifications, and other job-related factors.
- If eligible, benefits during the temporary assignment may include:
- Medical, dental & vision
- 401(k) retirement plan (pre-tax & Roth options)
- Short- and long-term disability
- Life insurance (voluntary)
- Health Savings Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Paid time off (PTO) / leave — subject to classification and eligibility
What We Look For in Candidates
- Clear, customer-focused communicator who can work calmly in an incident environment.
- Problem-solver who can follow established procedures and escalate appropriately.
- Team player willing to learn and support shift coverage in a 24x7 operation.
- Technical aptitude with networking fundamentals and monitoring tools.
Notes
- This position is expected to remain open through the posted application deadline (anticipated close date listed in the source).
- Careertakes may provide access to additional matched roles on our platform if you apply.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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