Network Operations Center Technician - 29872
The Network Operations Center Technician supports the Air National Guard's Distributed Training Operations Center by monitoring and maintaining mission-critical networks and systems. Responsibilities include network health monitoring, incident response, account management, and providing first-level help desk support to ensure continuous and secure operation of distributed mission events. The role requires expertise in network traffic analysis, security compliance, and collaboration within a robust IT team to support national defense training operations.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position overview
Confidential Client is seeking a Network Operations Center (NOC) Technician to support a Distributed Training Operations Center (DTOC) in Des Moines, IA. You will join an IT team that operates and monitors mission networks used for distributed mission operations (DMO) events, provides help-desk and Tier 1 support, and assists with network incident response and cybersecurity monitoring.
What You’ll Do
- Perform assessments of systems and networks to identify deviations from acceptable configurations and enclave/local policy
- Monitor, control, and isolate problems in data communications networks
- Monitor overall health of mission networks and the status of circuits
- Activate/deactivate network lines according to established schedules
- Perform first- and second-level problem determination and triage (first level = help desk)
- Interface with users, network vendors, and event control staff during DMO events
- Configure networks and connectivity for DMO events and initial account creation for DTOC mission networks
- Respond to service outages and coordinate responses and escalations
- Assign, modify, and delete user accounts, passwords, and privileges
- Implement workstation software patches, security fixes, and service releases
- Provide initial SIEM notification support and basic security-scan analysis
- Analyze network traffic and troubleshoot DIS/HLA packets using Wireshark, DPA, or similar tools
- Support ANG OTTI Tier 1 help desk responsibilities
Must have (Minimum qualifications)
- Bachelor’s degree in a related field, or High School Diploma (or equivalent) plus 4 years relevant experience
- Experience providing help desk or Tier 1 technical support
- Basic Microsoft Windows system and user account administration experience
- Basic network monitoring experience and ability to identify/mitigate potential network outages
- Ability to become an expert user of DIS Gateway Core and GUI to support connectivity between remote sites, the DTOC, and the Event Control Center
- Experience analyzing network traffic and troubleshooting DIS/HLA packets (Wireshark, DPA, or similar)
- Basic understanding of continuous monitoring methodologies and ACAS (Assured Compliance Assessment Solution) first-phase scan analysis
- CompTIA Security+ certification or IAT Level II equivalent
- Current, active DoD Secret security clearance
- Must be a U.S. citizen
Preferred qualifications
- Working knowledge or experience with Virtual Desktop Infrastructure (VDI)
- DISA ACAS training/certification
- Familiarity with Linux and Windows NT-based PC operations
- Experience with operating systems and relational DBMS such as SQL Server
- Hands-on hardware installation and maintenance experience
- Current Top Secret clearance
Work environment & physical requirements
- Work may occur in an office, industrial, shipboard, or laboratory environment
- May require climbing ladders and tolerating confined spaces and temperature variances
Compensation & benefits
- Anticipated salary range: $60,463 — $72,000 per year (good-faith estimate based on role location and responsibilities)
- Confidential Client offers competitive benefits including medical, dental, vision, retirement savings options, paid time off, tuition assistance, and other employee programs (specific benefits will be outlined during the hiring process)
Other important notes
- This position requires maintaining the required security clearance and U.S. citizenship status
- Confidential Client and Careertakes comply with applicable federal, state, and local employment laws; reasonable accommodations are considered on a case-by-case basis for candidates with disabilities
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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