About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Engineering.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role overview

This opportunity is for a Network Operations Center (NOC) Technician supporting a confidential client in Annapolis, MD. The role is a full-time, onsite NOC position in a 24x7 operations center focused on monitoring, triage, troubleshooting, and escalation of network and system incidents. This listing was created and is managed by Careertakes on behalf of the confidential client.

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What You’ll Do

• Monitor network management and monitoring systems to detect incidents and performance issues.
• Triage incoming alerts and tickets, prioritize incidents, and apply initial troubleshooting steps.
• Track incident details and maintain accurate, timely updates in the incident management tool.
• Troubleshoot and resolve routine network and system problems; escalate moderate-to-complex issues to senior staff as needed.
• Coordinate with telecom providers and other vendors to drive restoration efforts when required.
• Apply knowledge of high-availability IP networks, messaging systems, and specialized communications equipment to identify root causes and recommend mitigations.
• Participate in deployments, configurations, and maintenance routines; help develop tools or runbooks to improve operational efficiency.
• Provide clear, professional communication to internal technology stakeholders and external customers; deliver timely incident status and resolution guidance.
• Work within established ITIL/ITSM processes and follow standard operating procedures to reduce operational risk.

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Minimum Qualifications

• Knowledge of TCP/IP networking protocols, network troubleshooting, and basic computer hardware/software interconnection.
• Familiarity with ITIL/ITSM concepts and incident management best practices.
• AA/AS degree or other 2-year post-high-school training plus a minimum of 6 years of relevant experience; OR
• In the absence of an AA/AS, 8 years of relevant experience; OR
• Bachelor’s degree in a relevant discipline with less than 2 years of relevant experience.
• Must be authorized to work in the U.S. without sponsorship now or in the future; the confidential client will not provide visa sponsorship for this role.
• Strong customer service, verbal, and written communication skills.
• Ability to work in a high-availability, 24x7 operations environment and follow escalation processes.

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Preferred Qualifications

• CCNA certification or equivalent networking certification.
• Hands-on experience with monitoring and ticketing tools such as ServiceNow, Remedy, Netcool, or similar platforms.
• Exposure to Office 365 and enterprise messaging systems.
• Experience in a Network/Security operations center or large-scale managed services environment.
• Prior call center or customer-facing technical support experience.

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Schedule & Location

• Workplace type: Fully onsite.
• Location: Annapolis, MD (onsite at the confidential client’s facilities).
• Shift: Overnight shift (11:00 PM – 7:30 AM). Typical rotations include patterns such as 5 days on / 2 days off and 5 days on / 3 days off.
• This role is part of a 24x7, 365 operations center and will require some weekends and holiday coverage.

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Compensation & Benefits

• Pay range: $27.00 - $30.00 per hour (hourly).
  • Actual pay offered will depend on qualifications, experience, geographic location, and other job-related factors.
• Employment type: Contract-to-hire (with potential transition to direct employment with the confidential client).
• Possible benefits if eligible (subject to employer plan terms):
  • Medical, dental & vision
  • 401(k) retirement plan (pre-tax and Roth options where applicable)
  • Voluntary life and AD&D insurance
  • Short- and long-term disability
  • Health Savings Account (HSA) options
  • Transportation benefits
  • Employee assistance program
  • Time off / leave policies (PTO, vacation, sick leave)

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.