About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Information Technology (Aerospace Communications Services).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This Confidential Client is seeking an overnight Network Operations Center (NOC) Technician to monitor and maintain high-availability IP networks, messaging systems, and air-to-ground data communications equipment. This is an onsite, 3rd-shift (overnight) role supporting a 24x7x365 operations center.

• Monitor network management systems and engage telecom providers to drive restoration efforts.
• Track incident details and update the incident management tool promptly and accurately.
• Troubleshoot network and system issues; resolve or escalate according to severity and procedures.
• Support deployment, configuration, and maintenance routines; develop tools to improve efficiency.
• Participate in network solution design and configuration activities.
• Provide routine technical guidance to customers and internal business units.
• Work with senior team members to resolve moderate-to-complex incidents; may lead resolution of less complex issues.
• Maintain excellent customer service while following established processes and documentation standards.

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Who We’re Looking For

Required skills & qualifications:

• Demonstrated knowledge of TCP/IP networking, computer hardware/software interfacing, and common networking protocols.
• Familiarity with network monitoring and troubleshooting in a NOC environment.
• Understanding of ITIL/ITSM concepts and incident management best practices.
• AA/AS degree (or 2-year post-high school training) plus a minimum of 6 years relevant experience; OR in lieu of degree, 8 years relevant experience; OR a Bachelor’s degree with less than 2 years relevant experience.
• Must be authorized to work in the U.S. without sponsorship now or in the future. This position will not offer sponsorship.
• Strong customer service and communication skills; able to follow established procedures and use discretion when necessary.

Preferred:

• CCNA certification.
• Experience with Remedy, Netcool, ServiceNow, or Office 365.

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Details

• Shift: Overnight (11:00 PM – 7:30 AM). This role supports a 24x7x365 operation and may require some weekends/holidays.
• Location: Annapolis, MD — fully onsite.
• Employment type: Contract to Hire (CONTRACTOR).
• Pay: $27.00 - $30.00 per hour. Actual pay depends on qualifications, experience, and other job-related factors.
• Benefits (if eligible): medical, dental & vision; 401(k); voluntary life & AD&D; short/long-term disability; HSA; transportation benefits; employee assistance program; time off policies (subject to eligibility and plan terms).

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Confidential Client — Additional Information

This role supports aerospace communications services and customer-facing aerospace CAS units. Individual duties may vary. The Confidential Client and Careertakes are committed to a fair, non-discriminatory hiring process. AI tools may be used to assist with application review, but human decision-makers make final hiring decisions.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.