Network Operations Center Technician (3rd Shift)
The Network Operations Center Technician is responsible for monitoring and maintaining high availability IP networks and communication systems during the overnight shift. This role involves troubleshooting network issues, managing incident details, collaborating with telecom providers, and supporting critical customer services with a focus on timely problem resolution. The position requires strong technical knowledge, customer service skills, and the ability to work in a 24/7 operational environment on-site in Annapolis, MD.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Engineering.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
This role is part of a 24x7 Network Operations Center supporting critical services. Responsibilities include:
- Monitor network management systems and escalate to telecom providers to support restoral efforts
- Track incident details and keep records current and accurate in the incident management tool
- Troubleshoot and resolve routine system and network issues; escalate moderate-to-complex incidents to senior team members
- Oversee high-availability IP networks, messaging systems, and Air-to-Ground data communications equipment
- Support deployment, configuration, and maintenance routines and develop tools to improve operational efficiency
- Participate in network solutions design, configuration, and operational testing
- Provide clear customer guidance and maintain strong customer service throughout incident lifecycle
- Work rotating overnight shifts, weekends, and holidays as part of a continuous operations team
Qualifications
Basic requirements:
- Knowledge of TCP/IP networking protocols, computer hardware, and software interfacing
- Understanding of ITIL / ITSM concepts and practices
- Education / experience: AA/AS degree or other 2-year post-high-school training plus a minimum of 6 years relevant experience; OR without HS diploma/GED/AA/AS, 8 years relevant experience; OR a Bachelor’s degree in a relevant discipline with less than 2 years relevant experience
- Must be authorized to work in the U.S. without sponsorship now or in the future — Confidential Client will not provide sponsorship for this position
Preferred:
- CCNA certification
- Experience with Remedy, Netcool, ServiceNow, Office 365
Skills & Tools
- NOC operations, network monitoring, network troubleshooting
- TCP/IP, routing and switching fundamentals, networking protocols
- Incident management tools (Remedy, Netcool, ServiceNow)
- Strong written and verbal customer service and shift-handover practices
- Scripting or tooling to automate repetitive operational tasks (preferred)
Compensation & Benefits
- Pay range: $27.00 - $30.00 per hour (Contract-to-hire)
- Individual compensation depends on experience, skills, and other job-related factors
- If eligible, benefits may include: medical, dental & vision; 401(k) retirement plan; voluntary life & AD&D; short- and long-term disability; HSA; transportation benefits; employee assistance program; time off / leave programs
Workplace & Schedule
- This is a fully onsite position in Annapolis, MD
- Shift: Overnight (11:00 PM – 7:30 AM). This is a 24x7 operation and requires some weekends and holidays
- Job type: Contract to Hire; full-time schedule
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
Negotiate a higher salary! Check the salary ranges for this job type in your area.
View My Salary Range