Microsoft Account Operations Lead – Hialeah, FL
The Microsoft Account Operations Lead at Confidential Client manages daily logistics and administrative operations, ensuring smooth coordination between customer service, warehouse, and management teams. This role involves processing orders, managing shipping documentation, maintaining inventory and fleet records, and ensuring compliance with hazardous material regulations, contributing to efficient supply chain and customer satisfaction within the automotive aftermarket distribution environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Logistics & Warehouse.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role overview
This is a full-time Microsoft Account Operations Lead role supporting a confidential client in the Logistics & Warehouse industry. The role focuses on day-to-day order processing, shipping and receiving coordination, ERP / shipping-document accuracy, and cross-team communications to ensure on-time deliveries and accurate operational records. This opening supports hybrid/telecommute arrangements while maintaining close coordination with warehouse staff and carriers.
What you’ll do
The Operations Lead will be the operational point person for account-level order flow and shipping documentation. Responsibilities include:
- Process customer orders and prepare/review invoices, packing lists, delivery documents and shipping instructions.
- Coordinate priorities and required completion times with warehouse and fulfillment teams.
- Provide shipment and delivery-status updates to internal teams and customers using approved protocols.
- Assist with order coordination between customers, operations and the warehouse to resolve exceptions quickly.
- Receive inventory for indent orders and enter receiving data into ERP systems.
- Gather, prepare and verify that ERP records, commercial invoices, packing lists, Shipper’s Letters of Instruction (SLI), bills of lading and related shipping documents align.
- Ensure hazardous-material shipments and AES filings meet company procedures and regulatory requirements.
- Maintain and file accurate shipment records by customer and promptly escalate delays, documentation issues or customs exceptions.
- Manage inventory levels for office and warehouse supplies and equipment.
- Maintain fleet records (insurance, registration, title, service) and liaise with property management as needed.
- Coordinate and maintain digital filing systems for operational documentation.
- Support other operations tasks as assigned with appropriate training and authorization.
Qualifications
Minimum requirements and skills to be successful in this role:
- Associate or bachelor’s degree (Logistics, Supply Chain Management, Business Administration, Operations or related field) or equivalent experience.
- Up to two years of experience in logistics, order processing, receiving, customer service, warehousing administration or a similar role. Strong entry-level candidates who demonstrate aptitude will be considered.
- Basic understanding of purchase orders, invoices, packing lists and shipping/receiving documentation.
- Working knowledge of Microsoft Office, particularly Excel.
- Willingness to complete required hazardous-material, export-compliance or job-related training.
- Strong attention to detail, organization, and ability to manage multiple tasks without losing visibility of outstanding actions.
- Clear, professional communication skills and a customer-service orientation.
- Comfortable working with digital systems (ERP/WMS) and looking for ways to improve routine processes.
Preferred / nice-to-have
- Experience with ERP or warehouse management systems.
- Previous exposure to international shipments, customs documentation, or AES filings.
- Basic fleet or vendor management experience.
- Certifications or coursework in logistics / supply chain preferred but not required.
Work environment & physical requirements
- Office and warehouse environment with regular interaction with warehouse staff.
- Occasional outdoor exposure when coordinating pickups, deliveries or warehouse activities.
- Additional responsibilities involving equipment, fleet or hazardous-materials handling will include appropriate training, supervision and authorization.
Compensation
- Estimated pay: $64,036 per year (estimated; final compensation will be set by the confidential client and may vary by experience and local law).
Why apply through Careertakes
Careertakes is a specialized third-party recruiting platform. We screen and present qualified candidates using best practices from third-party recruitment — clear role expectations, structured screening, and candidate support through the hiring process. If you match this role, Careertakes may also surface other logistics & warehouse positions that fit your background.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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