Membership Services Assistant (Entry-Level)
The Membership Services Assistant supports the Membership Department by managing member recruitment, engagement, retention, and renewals while maintaining accurate membership records. This entry-level role serves as a key contact for members and prospective members, providing administrative and communication support to enhance member experience and departmental operations. The position requires strong organizational, communication, and customer service skills within a dynamic, team-oriented environment with occasional travel.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Admin.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
About the Role
Confidential Client is a trade association and industry-focused organization that supports members through events, resources, and services. We are recruiting an entry-level Membership Services Assistant to support member recruitment, engagement, renewals, and day-to-day membership administration. This is a full-time, office-based role in Herndon, VA.
What You’ll Do
- Serve as a primary point of contact for prospective and current members via phone and email.
- Conduct outreach to promote programs, services, events, and membership benefits.
- Support member recruitment efforts and follow up on renewal outreach by phone and email.
- Maintain the accuracy, integrity, and daily upkeep of the membership database.
- Process company updates, contact changes, and member representative replacements.
- Assist members with account access and PMMI.org-type member portal issues.
- Prepare new member welcome packets and support lifecycle communications.
- Support special membership projects such as member census activities and booth-drop coordination.
- Track weekly membership numbers, identify discrepancies, and help resolve record issues.
- Provide general administrative support to the Membership Department and assist cross-departmentally as needed.
Qualifications
- Bachelor’s degree required.
- 0–3 years professional experience; customer service, association, administrative, or communications experience is a plus.
- Excellent verbal and written communication skills and professional phone etiquette.
- High attention to detail, strong problem-solving skills, and ability to meet deadlines.
- Comfortable using Microsoft Office (Word, Excel, Outlook) and learning membership databases or CRM systems.
- Highly organized, able to manage competing priorities and work both independently and collaboratively.
- Strong customer service and interpersonal skills.
- Ability to travel occasionally.
Compensation & Location
- Location: Herndon, VA (on-site)
- Salary: $50,000 - $55,000 per year
- Employment type: Full-time
- Occasional travel required
Why Join
- Entry-level role with growth potential in membership services and association management.
- Hands-on experience with member engagement, CRM/database management, and renewals processes.
- Work with a team focused on delivering member value and industry-facing programs.
Keywords & Search Terms (for candidates)
- Membership Services Assistant
- Membership Assistant entry-level
- Member engagement
- Membership database management
- Membership renewals
- Administrative assistant Herndon VA
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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