Member Service Representative
The Member Services Representative provides exceptional customer support by handling inbound calls and emails, assisting members with plan navigation, payments, and coverage inquiries. This role requires strong communication and computer skills to manage multiple applications and ensure member satisfaction in a dynamic, fast-paced environment with initial on-site work transitioning to a hybrid model.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Insurance & Financial Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Work Model
On-site to start; hybrid schedule may be available after successful onboarding.
What You’ll Do
- Handle inbound member calls and accurately document interactions in CRM systems.
- Respond to standard and complex inquiries by phone or email about products, services, coverage options, payments, rates, and plan changes.
- Research member issues, follow up promptly, and coordinate next steps with carriers when claims or specialist support are required.
- Route members to appropriate teams or external carriers and escalate issues when necessary to ensure a timely resolution.
- Collect missing information from members and maintain accurate case notes to support continuity of service.
What We’re Looking For
- Minimum 1 year of call center or customer service experience.
- High school diploma or equivalent required; bachelor’s degree preferred.
- Excellent verbal communication and active listening skills; ability to build rapport quickly.
- Strong computer proficiency and comfort working with multiple screens and applications at once.
- Customer-focused attitude, attention to detail, and ability to follow established processes.
Compensation & Benefits
- Pay: $19.00 per hour.
- Benefits overview: 401(k), major health insurance options, Employee Stock Ownership Plan (ESOP), and additional benefits (complete benefits list provided by the client).
- Training and onboarding provided.
Why This Role
This is a hands-on customer-facing position within the Insurance & Financial Services space where you’ll help members navigate coverage and plan options. You’ll receive structured training, work with a collaborative team, and have the potential to transition to a hybrid schedule after onboarding.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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