About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Financial Services / Collections / Member Support.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

What You’ll Do

Confidential Client is seeking a Member Financial Solutions Specialist to support members with delinquent consumer loan and credit card accounts. This is a fast-paced, customer-facing role that requires strong problem solving, accurate documentation, and adherence to federal and state consumer protection laws.

• Contact members about delinquent consumer loan and credit card accounts via inbound and outbound calls.
• Assess members’ financial situations and recommend tailored repayment or loss-mitigation options.
• Negotiate payment arrangements, set up payment plans, and educate members on available financial solutions.
• Document account activity, member interactions, and payment plans accurately and timely.
• De-escalate difficult conversations using empathy and professional communication techniques.
• Use multiple systems and applications to manage accounts and track member activity.
• Meet daily productivity and quality targets in a metrics-driven call center environment.
• Ensure strict compliance with all applicable federal and state consumer protection regulations.

---

What We’re Looking For

The ideal candidate is resourceful, empathetic, and comfortable working to measurable goals while delivering excellent member experiences.

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Prior experience in customer service, collections, banking, retail, or call center environments preferred.
• Strong verbal and written communication, negotiation, and problem-solving skills.
• Ability to think critically and propose creative, member-focused solutions.
• Comfortable working in a metrics-driven environment with daily call-volume expectations.
• Proficient with Microsoft Office (Excel, Word, Outlook) and able to navigate multiple systems simultaneously.
• Effective time management and multitasking skills.

---

Preferred Backgrounds

Candidates with experience in these areas are encouraged to apply:

• Banking or financial services
• Collections and recovery
• Call center/member support
• Retail sales and customer service
• Hospitality and other fast-paced service industries

---

Compensation, Location & Type

• Position type: Contract (hybrid work arrangement)
• Location: Stephenson, VA (on-site/hybrid as specified)
• Pay: $18.95 per hour
• Application deadline (anticipated): Oct 22, 2026
• Benefits (eligibility, if applicable): medical, dental & vision; 401(k); voluntary life/AD&D; short/long-term disability; HSA; transportation benefits; EAP; PTO (availability and eligibility depend on classification and length of employment).

---

Why Join This Role

This role is a good fit for people who enjoy direct member interaction, problem solving, and working toward measurable goals. You’ll have the opportunity to make a positive financial impact for members while building collections and negotiation experience in the financial services space.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.