Member Engagement Coordinator
The Member Engagement Coordinator at Confidential Client is responsible for welcoming new members to the CareNu community, conducting initial assessments, and ensuring appropriate care manager assignment. This role involves educating members and families about benefits and resources, facilitating smooth transitions between departments, and leading customer engagement surveys to promote excellence in patient care and service delivery.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Healthcare & Nursing.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
About the role
The Member Engagement Coordinator will welcome new Members to the Confidential Client's care network, perform entry-level assessments, and coordinate an effective handoff to assigned Care Managers. This role educates Members and families on program benefits and resources, drives member engagement and adherence, and leads initial engagement surveys to monitor service quality across product lines.
What You’ll Do
- Provide an initial welcome call to new Members and family contacts to introduce them to the program and confirm next steps.
- Conduct entry-level assessments and social determinants of health screenings for new Members and on a quarterly cadence.
- Explain program models (e.g., Accountable Care Organization concepts) and how Members were enrolled, to increase understanding and buy-in.
- Identify member needs and connect Members to high‑need community resources.
- Coordinate handoffs between the Engagement Department and Care Managers to ensure continuity of care.
- Document interactions accurately across multiple platforms and communicate updates to Care Managers and leadership.
- Lead customer engagement surveys and report findings to improve member experience.
- Perform other duties as assigned to support member-centered operations.
Qualifications
- Bachelor’s degree in Human Services or a related field preferred.
- Minimum of 1 year of experience in a healthcare-related role.
- Strong verbal and written communication skills.
- Highly organized, self-motivated, and able to manage multiple tasks.
- Understanding of the care continuum and experience working with patients and families across phone, email, and virtual platforms.
- Bilingual in Spanish preferred.
Competencies
- Demonstrated ability to complete and maintain required competencies for this position.
- Build rapport and earn trust with Members and family contacts.
- Maintain confidentiality and handle sensitive information professionally.
- Use electronic documentation systems accurately and efficiently.
Responsibilities of all employees
- Represent the Confidential Client professionally in all interactions.
- Comply with applicable federal, state, and local regulations.
- Follow company policies, procedures, and standard practices.
- Observe health, safety, and security protocols.
- Use resources responsibly and participate in organizational quality and improvement activities.
- Support ongoing professional development and knowledge sharing.
Additional requirements & compliance
- This position requires consent to drug and/or alcohol testing after a conditional offer of employment and ongoing compliance with a Drug‑Free Workplace Policy.
- For roles serving Florida affiliates, candidates will be submitted to the Florida Care Provider Background Screening Clearinghouse after a conditional offer and for ongoing eligibility. For more information, visit https://info.flclearinghouse.com/.
Compensation
- Pay range: $20.26 - $30.16 per hour.
- Employment type: Full time.
Keywords & role fit (for applicants)
This opportunity is a strong match for candidates with experience in member or patient engagement, care coordination, customer outreach, social determinants of health screening, and bilingual (Spanish) communication skills.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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