Medical Records Technician (ROI)
The Medical Records Technician (ROI) at Confidential Client is responsible for reviewing and processing requests for patient protected health information, ensuring compliance with federal laws and regulations. This role involves managing health records, verifying authorizations, and providing direct customer service to Veterans or authorized third parties while safeguarding privacy and confidentiality. The position requires expertise in health information technology, legal aspects of health care, and effective communication to accurately release information within required timeframes.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Healthcare & Nursing.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
Confidential Client is seeking a Medical Records Technician (ROI) to review and process requests for protected health information (PHI). In this role you will:
- Review, validate, and process written requests and authorizations for release of information (ROI)
- Locate, assemble, and disclose only the PHI authorized for release
- Maintain accurate accounting of disclosures and records released from Privacy Act systems
- Use electronic health records (EHR) and ROI tracking systems to process requests
- Communicate with patients, veterans, and third parties to clarify requests and educate on submission requirements
- Apply federal and agency laws, regulations, and policies governing PHI disclosure (e.g., HIPAA, Privacy Act, FOIA, 38 U.S.C. 7332)
- Escalate and research complex or unusual requests and ensure timely resolution
Responsibilities
- Ensure releases follow the scope and limits specified by the signed authorization
- Receive and validate authorization forms and supporting documentation
- Track requests, prepare copies, and process ROI requests using appropriate software
- Initiate and maintain accounting of disclosures for records released
- Provide clear, professional customer service to requestors from diverse backgrounds
- Prioritize workload to meet required timeframes and follow-up on pending requests
What We’re Looking For
Minimum basic qualifications (all applicants must meet the basic requirements):
- Proficiency in basic written and spoken English
- Knowledge of medical terminology and general understanding of health records (one year of creditable experience that demonstrates this knowledge, with at least six months specific to ROI work)
- OR an associate degree in health information technology/health information management (or related degree with ≥12 semester hours in HIT/HIM)
- Transcripts required if qualifying on education
- Acceptable combinations of education and experience may be used to meet requirements
Grade/level criteria (GS-4 through GS-6):
- GS-4: Meets basic requirements
- GS-5: At least 1 year of creditable experience comparable to GS-4 OR a bachelor’s degree with a major in HIM or related field with ≥24 semester hours in HIT/HIM
- Required KSAs include ability to use HIT and office software, knowledge of documentation guidelines and disclosure processes, ability to manage priorities, and knowledge of privacy/release policies and laws
- GS-6: At least one year of experience as an MRT (ROI) at the GS-5 level demonstrating advanced KSAs including interpretation/analysis of laws/regulations, educating requestors, validating authorizations, and resolving complex ROI questions
Preferred / valuable skills:
- Experience with electronic health records and release-of-information systems
- Strong attention to detail, organizational skills, and ability to track multiple requests
- Excellent written and verbal communication skills
Compensation & Schedule
- Salary range: $43,034 - $60,303 per year
- Employment type: Full-time
- Grade range for selection: GS-4 to GS-6 (full performance level GS-6)
Location & Physical Requirements
- Work location: Middleton, WI (on-site)
- Physical requirements: Primarily sedentary; may require walking, bending, standing, and carrying light items such as files and manuals
Additional Notes
- Transcripts required when qualifying based on education
- This role requires adherence to all applicable federal laws and agency policies regarding privacy and release of health information
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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