Medical Office Assistant
The Medical Office Assistant in this role supports telehealth and connected care programs at Confidential Client facilities by facilitating telehealth device usage and patient interactions. Responsibilities include coordinating teleconsultations, managing telehealth workflows, troubleshooting devices, and collaborating with hospital leadership to enhance patient experience. This contract position requires medical administrative experience and strong proficiency with Microsoft Office, with a focus on delivering compassionate, patient-facing support in an onsite healthcare environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Healthcare (Telehealth & IT).
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
As a Medical Office Assistant / Telehealth Technology Coordinator for our confidential client you will support inpatient telehealth services and related connected-care programs. You will be a patient-facing representative responsible for device setup, patient and family video visits, teleconsultations, and device troubleshooting to ensure a smooth telehealth experience.
- Bring telehealth devices to the patient bedside and set up secure video connections for teleconsults, family visits, virtual interpreting, and remote rounding
- Facilitate teleconsultations with remote providers and support inpatient telehealth workflows
- Track, troubleshoot, manage and maintain telehealth devices in coordination with IT/Information Services
- Assist with post-discharge remote monitoring workflows and other connected-care initiatives
- Support data entry and administrative duties associated with telehealth visits and patient encounters
- Work closely with clinical and administrative leadership to improve telehealth patient experience and operational workflows
- Maintain professional, compassionate patient contact following organizational policies and infection control/PPE requirements
Who You Are
- 1–3 years of medical administrative, medical receptionist, or related healthcare administrative experience preferred — strong administrative candidates or recent bachelor’s graduates interested in healthcare/telehealth will be considered
- Comfortable in a patient-facing role; able to enter patient rooms and interact professionally with patients, families, and clinical staff
- Tech-savvy with Microsoft Office (Word, Excel, Outlook) and willing to learn telehealth platforms and clinical systems
- EPIC experience is a plus but not required
- Strong verbal communication and customer-service skills
- Detail-oriented with good data-entry accuracy and ability to follow clinical workflows
Skills & Qualifications
- Prior experience in a clinical or medical office environment preferred
- Experience setting up/operating video-conferencing hardware or similar AV equipment is desired
- Ability to troubleshoot basic device and connection issues and coordinate escalations to IT
- Comfortable handling confidential patient information (HIPAA awareness)
- Reliable attendance for onsite shifts; ability to move equipment and assist patients as needed
- Ability to work collaboratively with nurses, providers, patient experience teams, and IT staff
Pay & Benefits
- Pay range: $20.00 - $25.00 per hour. Individual compensation will depend on qualifications, experience, and other job-related factors.
- If eligible, benefits for this temporary/contract role may include:
- Medical, dental & vision
- Critical illness, accident, and hospital plans
- 401(k) with pre-tax and Roth options
- Voluntary life & AD&D (employee and dependents)
- Short- and long-term disability
- Health Savings Account (HSA) options
- Transportation benefits
- Employee Assistance Program
- Time off / leave (PTO, vacation, sick leave)
Location & Employment Type
- Location: Baltimore, MD (onsite)
- Employment type: Contract (role may be full-time)
- Workplace: Fully onsite in Baltimore, MD
- Application deadline (informational): November 13, 2026
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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