Marketing Production Manager (Charlotte Metro)
The Marketing Production Manager supports Account Managers in executing marketing projects involving print, promotional merchandise, and apparel products, ensuring accurate and timely delivery. This role involves managing client orders, coordinating vendors, monitoring inventory, and contributing to client success within a dynamic marketing agency environment. It offers a career path toward account or customer service management with opportunities for hybrid work in Charlotte, NC.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, PR, Advertising & Marketing.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview
Confidential Client, a marketing agency in the PR, Advertising & Marketing industry, is seeking a Marketing Production Manager to support account teams and ensure timely, accurate delivery of print, promotional, and apparel projects. This role is an entry-level to early-career position on a clear agency career path with opportunities to develop into Account Management or Customer Success leadership.
Compensation
- Estimated: $53,409 per year (estimated)
Key Responsibilities
- Process web orders and manage online portal activity.
- Manage orders from intake through fulfillment with vendors, warehouses, and clients.
- Handle inbound client requests and maintain timely communication.
- Support Account Managers and Senior Account Managers on day-to-day project execution.
- Track projects in the job tracker, ensure billing readiness, and follow through to completion.
- Monitor client inventory levels and coordinate warehouse order processes.
Secondary Responsibilities
- Assist with sales and marketing presentations.
- Prepare client reports (regular and ad-hoc).
- Coordinate and support client meetings and internal planning sessions.
Required Education & Experience
- Bachelor’s degree preferred.
- 2–5+ years of full-time experience in Customer Success, Account Management support, or comparable client-facing operations.
- Project management experience required — comfortable managing multiple simultaneous projects.
- Advantageous: knowledge of print, promo, advertising, marketing, e-commerce, or experience with NetSuite.
Essential Skills & Abilities
- Strong project-management skills: organization, scheduling, prioritization, and follow-through.
- Professional written and verbal communication with clients and internal partners.
- Vendor and supplier coordination to ensure on-time delivery and quality.
- Problem solving, adaptability, and ability to work under pressure.
- Basic business math (net vs. gross, markup vs. margin).
- Service-oriented attitude — responsive, “whatever it takes” mindset.
Technical Skills
- Proficiency with Microsoft Office (Excel, Outlook, Word).
- Familiarity with Adobe Suite is a plus.
- Experience with project management tools (example: Basecamp).
- Experience with internal systems and e-commerce/storefront platforms.
- NetSuite experience is a plus.
Work Location & Schedule
- Charlotte, NC office (Confidential Client HQ). No relocation assistance available.
- Hybrid possible after training/establishment in role — limited remote (approximately 1 day/week) after first 90 days, depending on performance.
- Flexible work hours may be coordinated with manager to support commute and client needs.
Physical & Work Environment
- Primarily indoor, environmentally controlled office environment.
- Typical office activities: sitting, keyboard use, phone, occasional visits to client sites or warehouse locations.
- Regular electronic and face-to-face communication with team members, vendors, and clients.
Culture & Values
Confidential Client operates with a client-first mindset and expects team members to demonstrate stewardship, transparency, reliability, insight, precision, and execution. Team-oriented, high-energy professionals who enjoy learning and variety tend to thrive here.
What Success Looks Like
- Orders and projects delivered on time and on budget.
- High client satisfaction and reliable cross-team coordination.
- Accurate inventory and billing records and clear project documentation.
- Growing independence in managing accounts and ownership of project lifecycles.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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