Marketing and Customer Service Coordinator
The Marketing and Customer Service Coordinator provides essential administrative and customer service support for regional property operations, assisting with leasing and marketing activities. This entry-level role serves as a primary contact for tenants, supports the leasing team with documentation and marketing materials, and helps coordinate property maintenance and financial processes to ensure smooth operations and tenant satisfaction.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Admin.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Responsibilities
Confidential Client is hiring a Marketing and Customer Service Coordinator to support regional property operations across the Montclair, CA area. This entry-level role combines tenant-facing customer service, leasing support, and marketing tasks to keep property listings accurate and support leasing activity.
- Assist the leasing team with day-to-day activities and general support
- Visit properties to open vacancies and assist with tours as needed
- Help prepare responses to requests for proposals (RFPs) and draft letters of intent
- Draft tenant confidentiality agreements and maintain leasing-related documentation, including deal-tracking spreadsheets
- Work with marketing to create and update flyers, brochures, and online listings (website, CoStar, LoopNet, etc.)
- Track broker listing agreements, monitor expirations, and assist renewals
- Pull basic tenant credit information (e.g., D&B reports) to support lease approval and financial reviews
- Prepare lease approval forms, commission agreements, and assist with timely broker commission processing
- Serve as a primary point of contact for tenants — receive and respond to service requests; coordinate vendors and maintenance teams
- Track and follow up on work orders to ensure timely completion
- Maintain tenant records, compliance tracking, and property data (including support for ESG initiatives)
- Process and code invoices for accounts payable routing
- Manage utility transfers and vendor communications
- Support internal teams (Property Management, Leasing, Maintenance) with daily operations
- Track property life-safety system inspections and ensure vacancies are tour-ready
Qualifications
To be successful in this role, candidates should bring:
- Associate or bachelor’s degree preferred (not required)
- Minimum of 2 years customer service experience in an office environment
- Strong interpersonal and telephone skills; professional tenant-facing communication
- Excellent written communication and attention to detail
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Ability to collaborate with teams across corporate and regional offices
- Strong organizational skills and ability to manage multiple tasks/priorities
- Willingness to learn and take on new responsibilities
- Valid driver’s license and reliable transportation (frequent driving to properties in assigned region is required)
Compensation & Location
- Location: Montclair, CA (work will be performed in-region; on-site/property visits required)
- Employment type: Full-time
- Salary: $68,000 – $73,000 per year (Confidential Client)
- This is an entry-level role with opportunities to learn leasing, marketing, and operations functions
Physical Requirements
- Frequently lift and/or move up to 10 pounds; occasionally lift up to 25 pounds
- Occasional stooping and bending when verifying repairs or maintenance
- Frequent sitting for computer work
- Frequent driving to properties in the assigned region
- Work performed in a standard office environment
Other details
- This description is not exhaustive; duties may change with business needs
- The position supports leasing, marketing, tenant relations, property operations, and administrative functions across Confidential Client’s regional portfolio
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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