Logistics Solutions Representative - ICS
The Logistics Solutions Representative at Confidential Client is responsible for developing and managing a network of third-party carriers to provide freight capacity solutions and execute customer orders. This role involves soliciting new business, maintaining strong customer relationships through daily engagement, and collaborating with internal teams to ensure operational excellence and safety compliance. The position requires adaptability, strong communication skills, and the ability to manage multiple priorities in a dynamic, high-pressure environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Transportation & Logistics.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
Under routine supervision you will sell and deliver logistics solutions by building and managing carrier capacity and customer relationships. Responsibilities include:
- Develop and maintain a reliable network of third‑party carriers to fulfill customer orders (securing freight capacity, booking loads, tracking & tracing).
- Book and appoint loads tendered by customers; monitor shipments and handle customer service issues as they arise.
- Proactively solicit new business through lead generation and cold calling to promote service solutions.
- Establish and manage a book of business via daily outreach (calls, emails, follow‑ups) to drive volume and retention.
- Partner with internal operations, safety, and fraud‑prevention teams to ensure service quality and compliance with SOPs.
- Contribute to individual and team productivity/profitability metrics and remain current on market and supply‑chain trends.
- Escalate and resolve customer/carrier issues with clear, timely communication and sound judgment.
Who You Are / Qualifications
Minimum requirements
- High school diploma or GED.
- Up to 1 year of experience in transportation/logistics, business administration, account management, and/or equivalent military experience — OR equivalent demonstrated skills through education, certifications, or other experience.
- Ability to work across multiple shifts (including nights/weekends) if required.
- Strong professional verbal and written communication skills.
- Proven ability to build and sustain working relationships with customers and carriers.
- Comfortable with outbound sales activities (cold calling, lead follow up) and managing multiple priorities.
- Strong attention to detail and ability to make productive decisions under pressure.
- Proficient with Microsoft Excel, Word, PowerPoint and Outlook.
Preferred
- Bachelor’s degree in Business Administration, Transportation/Logistics, Supply Chain, or related field.
- Experience in transportation/logistics, account management, or customer service in a high‑volume environment.
Other important notes
- This position is not eligible for employment‑based sponsorship.
- Reasonable accommodations are available for qualified applicants with disabilities.
Compensation & Benefits
- Estimated pay: $94,885 per year (estimated).
- May be eligible for annual bonus/incentives based on profitability or volume per company plans.
- Benefits for full‑time employees (subject to eligibility) may include: medical, dental, vision, 401(k), life insurance, short‑ and long‑term disability, paid time off (vacation and sick time), parental leave and paid holidays.
(Factors that can affect starting pay include skills, education, experience, geography, and other job‑related qualifications.)
Why Work with Our Client
Our client is a well‑established national transportation and logistics organization offering clear career pathways, training, and relocation opportunities for growth. This role is a strong fit if you’re energetic, customer‑focused, and interested in launching or accelerating a logistics sales/account career.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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