Confidential Client - Litigant Services Associate
The Litigant Services Associate supports self-represented litigants at the Confidential Client by assisting with protective order paperwork, facilitating access to court technology, and providing information on legal and community resources. This role requires strong interpersonal skills, cultural competency, and a commitment to access to justice, working closely with court staff and diverse populations in a fast-paced courthouse environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Judicial & Court Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Key Responsibilities
The Confidential Client is hiring a Litigant Services Associate to support access to justice and provide in-person assistance to court patrons in Schiller Park, IL. This role requires strong judgment, a professional demeanor, and dedication to helping self-represented litigants navigate court processes.
- Assist self-represented litigants completing protective order paperwork and related forms, including individuals with literacy challenges, physical limitations, or language barriers.
- Answer questions from court patrons and distribute helper documents that explain court paperwork and procedures, both before and after hearings.
- Coordinate with Domestic Relations Division staff regarding interdivisional Emergency Order of Protection (EOP) hearings and related processes.
- Facilitate technology access for litigants (e.g., Zoom hearings, Illinois Legal Aid Online) using public computer terminals and other court technology resources.
- Provide referrals and information about community resources, court advocacy, and legal aid services; help connect patrons to on-site and external supports.
- Escort litigants and paperwork to assigned hearing rooms and courtrooms as needed.
- Perform other duties as assigned to support effective courthouse operations and access-to-justice goals.
Minimum Qualifications
- Bachelor’s degree from an accredited institution.
- Strong attention to detail and ability to work efficiently in a fast-paced public-service environment.
- Demonstrated ability to work respectfully and collaboratively with culturally diverse populations.
- Completion of a 40-hour training program specified by the Presiding Judge, either prior to hire or within 12 weeks of employment.
- Ability to pass a pre-employment drug screen and criminal background check.
- Authorization to work in the United States.
Preferred qualifications
- Experience and demonstrated understanding of domestic violence, sexual assault, and stalking response and resources.
- Bilingual in English and Spanish strongly preferred.
- Prior experience assisting self-represented litigants, legal-aid clients, or working in a courthouse or community-legal setting.
Working Conditions & Physical Requirements
- Sit at a desk and work at a computer for extended periods.
- Occasionally reach for supplies or equipment and perform fine manipulation.
- Ability to lift files up to 20 pounds.
- Move between locations within the courthouse or assigned sites and escort patrons as needed.
- Frequent use of telephone and computer keyboard.
Compensation & Benefits
- Entry-level salary (published): $66,665 per year.
- This position is a public-sector role and may include access to benefits available through the Confidential Client; more information will be provided during the hiring process.
Screening & Policies
- This position requires successful completion of pre-employment drug screening and a criminal background check. The Confidential Client is a Drug-Free Workplace; use of medical or recreational marijuana is prohibited and may disqualify a candidate.
- All offers are contingent on satisfactory completion of required screenings.
Why Apply
This is an opportunity to make a direct, measurable impact on people attempting to navigate the court system without counsel. You will work on the front line of access to justice, helping vulnerable individuals complete critical paperwork, connect with supports, and participate fully in court processes.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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