Linux Systems Support Engineer
The Linux Systems Support Engineer at Confidential Client provides critical 24/7 support for mission-critical defense systems, focusing on Linux environments and containerized applications. This role involves troubleshooting, software testing, system configuration, and end-user support to ensure operational readiness and continuous improvement of support processes. The engineer collaborates closely with development teams and supports warfighters in the field through remote and direct assistance.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
Confidential Client seeks a motivated Linux Systems Support Engineer to join a 24/7 support organization that sustains mission-critical systems. This role supports Linux-based and containerized environments, provides help-desk and remote troubleshooting to fielded systems, and helps the development team with testing and entry-level scripting.
- Assist development teams with software release testing: run test cases, create bug tickets, diagnose issues.
- Troubleshoot and support mission-critical systems in Linux-based environments and containerized applications.
- Provide end-user support via phone, email, and Microsoft Teams — including configuration changes, patching, and functionality testing.
- Install, configure, and support fielded systems; respond to and resolve incidents in a timely manner.
- Develop and maintain documentation: configuration guides, troubleshooting procedures, and knowledge-base articles.
- Contribute to continuous improvement of support processes and tooling.
- Complete entry-level to intermediate scripting and coding tasks to support automation and testing.
Who You Are / Required Qualifications
To comply with U.S. federal hiring requirements for this role and operate safely with mission systems, candidates must meet the following:
- U.S. Citizen and able to obtain and maintain a Final Secret clearance.
- Bachelor’s degree in a STEM field plus 2 years of relevant experience — OR 5 years of relevant experience in lieu of degree.
- Experience providing configuration support and remote troubleshooting for users (software and network).
- Experience with software testing support and documenting issues/resolutions.
- Familiarity with support tools and ticketing workflows (tracking issues, closing tickets).
- Strong troubleshooting skills and attention to detail.
- Ability to work in a 24/7 support environment and coordinate with development teams.
Note: This role is remote-eligible (telecommute) but requires U.S. citizenship and clearance; the position may involve fielded-system support and occasional on-site work per program needs.
Preferred Qualifications
- Hands-on experience with Red Hat or other Linux distributions.
- Exposure to Red Hat OpenShift, Kubernetes, or other container orchestration platforms.
- Familiarity with Jira, Confluence, and GitLab.
- Prior experience as a systems administrator or in a service-desk environment.
- Knowledge of TCP/IP networks and network troubleshooting.
- Scripting experience in Python, Bash, or PowerShell.
- Strong written communication and documentation skills.
- Desire and ability to pursue IAT Level II Certification.
Pay & Benefits
- Pay range (provided by Confidential Client): $69,550 — $125,725 per year.
- Competitive benefits may include health & wellness programs, income protection, paid leave, and retirement plans. Exact benefits and final compensation depend on experience, qualifications, and internal equity.
Location & Work Model
- Authoritative listing location: Redstone Arsenal, AL.
- This posting is telecommute/remote-eligible; remote work still requires U.S. citizenship and the ability to obtain/maintain required security clearance. Occasional on-site or field support may be required based on program needs.
Additional Information & Legal Compliance
- This role is open to all qualified applicants. Confidential Client complies with all applicable U.S. federal, state, and local hiring laws for positions listed in Alabama. Where pay transparency laws apply, the posted pay range reflects the employer-provided range.
- Reasonable accommodations are available to applicants with disabilities during the application and interview process. If you need an accommodation, please request one during the process.
- Applicants may be subject to background checks and security clearance processes relevant to the position.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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