About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position Overview

Confidential Client seeks a Library Specialist I to deliver frontline customer service and entry-level specialized support at a public branch in Houston, TX. This full-time role supports circulation, patron accounts, basic reference and readers’ advisory, digital resources and lab/technology assistance, programming for all ages, collection maintenance, outreach, and general branch operations. This position requires strong customer-service skills, basic technology proficiency, and a commitment to creating a welcoming, inclusive environment.

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What You’ll Do (Key Responsibilities)

• Provide friendly, inclusive customer service in person, by phone, and through approved electronic channels.
• Register patrons for library cards and maintain accurate patron account records.
• Perform circulation tasks: check-in/check-out, holds, renewals, fines/payments (when assigned).
• Protect patron confidentiality in accordance with law and policy.
• Offer readers’ advisory and basic reference/research assistance using catalogs, databases, and trusted online sources.
• Assist patrons with public computers, printers, scanners, copiers, e-books, databases, mobile devices, and approved makerspace/lab equipment.
• Deliver and promote assigned educational, cultural, literacy, and enrichment programs for children, teens, adults, older adults, and families.
• Process, sort, shelve, and maintain library materials; support displays, inventory, weeding, and collection projects.
• Support outreach efforts and maintain cooperative relationships with community partners and schools.
• Assist with opening/closing procedures, room and equipment readiness, signage, and operational checklists.
• Record program attendance and service metrics; prepare basic reports as requested.
• Observe and report safety, security, accessibility, maintenance, or facility concerns.
• Perform other related circulation, programming, collection, technology-support, outreach, and operational duties as assigned.

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Qualifications

Education & Experience (choose one of the options below)

• Bachelor’s degree from an accredited college or university AND 1 year of experience planning, delivering, or supporting programs or activities for community groups of any age PLUS 1 year of direct customer-service experience. OR
• Associate degree (or 60 college credits) AND 3 years of relevant programming experience AND 1 year of direct customer-service experience. OR
• High school diploma or GED AND 5 years of relevant programming experience AND 1 year of direct customer-service experience.

Additional requirements

• Available and reliable transportation for work-related duties.
• Unofficial transcripts required with application.
• Must use a personal mobile device for multifactor authentication.

Knowledge, Skills & Abilities

• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook) and Office 365.
• Comfortable using social media for basic promotion (Facebook, Twitter, Instagram).
• Strong verbal and written communication skills.
• Ability to build effective working relationships and foster teamwork in a diverse environment.
• Patience and skill working with the public and staff of all ages.
• Initiative, discretion, and adherence to confidentiality standards.

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Preferences (Nice to Have)

• Experience in a public, school, or academic library, government agency, nonprofit, or similar public-service setting.
• Experience using an integrated library system for circulation and materials processing.
• Experience delivering programming, outreach, digital-literacy support, or working with makerspace equipment.
• Bilingual skills (preferred).

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Compensation & Schedule

• Compensation: $20.00 per hour.
• Employment type: Full-time (40 hours/week); paid biweekly.
• Typical schedule: Monday through Saturday, may include evenings and weekends; occasional travel to other branches or off-site events.
• Work primarily performed in a public library environment with frequent public interaction and periods of computer use.
• Employment contingent upon passing a background check.

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Work Environment & Physical Demands

• Frequent standing, walking, bending, reaching, and occasional lifting (typically up to 25 lbs; occasionally up to 40 lbs).
• Regular use of computers, office equipment, and software.
• Some assignments may occur outdoors or require travel to community events.

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Other Important Information

• This position supports inclusive access to information, technology, and learning resources and requires adherence to library policies and applicable privacy laws.
• Confidential Client is committed to reasonable accommodations. If you need special services or accommodations, contact the hiring department as directed in the application materials.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.