About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position Overview

This entry-level Library Specialist I role supports daily public library operations at a local branch in Houston, TX. You will provide frontline customer service, circulation and account support, basic reference and readers’ advisory, digital-literacy help, and program delivery for patrons of all ages. This full-time position pays $20 per hour and contributes to a welcoming, inclusive community resource.

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What You’ll Do

• Provide courteous, responsive, and inclusive customer service in person, by phone, and via approved electronic channels.
• Register patrons for library cards; maintain and update patron accounts; check items in/out; process holds and renewals; accept approved payments when assigned.
• Protect patron privacy and handle confidential account and service information in accordance with law and policy.
• Provide readers’ advisory, basic reference, and research assistance using library catalogues, databases, and credible online resources. Refer complex requests to professional staff.
• Assist patrons with public computers, printers, scanners, copiers, Wi-Fi, e-books, digital collections, mobile devices, and approved makerspace/lab equipment.
• Offer basic digital-literacy instruction, troubleshoot routine technology issues, and escalate unresolved technical problems.
• Plan, prepare, deliver, and promote assigned programs (educational, cultural, literacy, technology) for children, teens, adults, older adults, and families.
• Support collection stewardship: shelving, shelf-reading, displays, inventory, weeding, processing returns and transfers, and routing items for repair or special handling.
• Assist with daily branch operations: opening/closing procedures, service-desk coverage, room/equipment readiness, signage, and supply monitoring.
• Support community outreach and maintain cooperative relationships with schools, nonprofits, and neighborhood groups.
• Maintain accurate program, circulation, equipment, payment, and service records; prepare basic reports as requested.
• Follow emergency procedures, document incidents as directed, and promptly report safety, accessibility, security, or maintenance concerns.
• Use approved communication tools (email, calendars, flyers, web content, social media) to promote services and programs.
• Participate in staff meetings, required training, committees, and professional-development activities.

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Minimum Requirements

• Education & Experience (one of the following options):
  • Bachelor’s degree from an accredited college or university AND 1 year of experience planning/delivering/supporting programs for community groups; plus 1 year of direct customer service experience.
  • OR Associate degree (or 60 college credits) AND 3 years of program-related experience; plus 1 year of direct customer service experience.
  • OR High school diploma or GED AND 5 years of program-related experience; plus 1 year of direct customer service experience.
• Unofficial transcripts are required with the application.
• Available and reliable transportation for work-related duties.
• Must use a personal mobile device for multifactor authentication as required.

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Preferred Qualifications

• Experience working in public, school, or academic libraries; government agencies; nonprofits; or related public-service environments.
• Experience with integrated library systems for circulation, patron accounts, materials processing, or shelving.
• Experience providing readers’ advisory, reference assistance, programming, outreach, or digital-literacy support.
• Proficiency with Microsoft 365 (Word, Excel, PowerPoint, Outlook), social media (Facebook, Twitter, Instagram), and common digital devices and tools.
• Bilingual skills (preferred).

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Knowledge, Skills & Abilities

• Excellent verbal and written communication skills.
• Strong customer-service orientation and ability to work with diverse populations.
• Ability to exercise initiative, discretion, and sound judgment.
• Ability to collaborate effectively with staff, volunteers, and community partners.
• Ability to lift/carry up to 25 lbs regularly and occasionally up to 40 lbs; comfortable with frequent movement and periods of computer use.

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Work Schedule, Location & Compensation

• Employment type: Full-time — typically 40 hours per week; schedule may include daytime, evening, and weekend shifts (Monday–Saturday coverage possible).
• Work location: Aldine Branch Library — 11331 Airline Drive, Houston, TX 77037.
• Salary: $20 per hour. Paid biweekly.
• Work environment: Primarily public library setting with regular patron interaction, extended computer use, and occasional outdoor assignments for outreach or events.
• Employment is contingent upon passing a background check.

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Other Information

• This role requires accurate documentation of qualifications on the official application. Resumes may be attached as supporting documents but only information entered on the application will be used for qualification screening.
• The client is an Equal Opportunity Employer. Reasonable accommodations are available — contact the hiring team for assistance.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.