Level 1 Technician
The Level 1 Technician at Confidential Client serves as the frontline IT support specialist, providing phone and on-site technical assistance to clients across the New York Metro area. This role involves troubleshooting common IT issues, configuring workstations, and performing hardware deployments while emphasizing professional communication and customer service. The position offers paid training and certifications with a clear career advancement path within a dynamic, client-focused environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
About the Role
Confidential Client is hiring a Level 1 Technician to provide frontline help-desk and on-site field support across White Plains and the NY Metro area. This is an on-site role (Monday–Friday) with frequent local client visits. The role emphasizes attitude, coachability, and drive — paid training and certification support are provided, and there is a clear path for advancement from Level 1 to Level 2 and Level 3 based on performance.
What We Provide (Why You’ll Thrive Here)
- Paid training and certification support (CompTIA A+, Network+, Security+, Microsoft MS-900, MD-102, etc.).
- Clear, merit-based career path with internal promotion opportunities.
- Exposure to industry tools: Autotask (PSA), Datto RMM, IT Glue, Microsoft 365, Intune, Autopilot, and AI-assisted service desk workflows.
- Mileage reimbursement for local travel to client sites.
- Medical, dental, vision, and 401(k) (as listed by the client).
Key Responsibilities
- Provide professional frontline support and ticket triage via phone and ticketing systems.
- Resolve first-line issues such as password resets, MFA assistance, Microsoft 365/Outlook problems, printers, and basic network connectivity.
- Configure and deploy workstations using Windows updates, Intune, Autopilot, and standard security tools.
- Conduct on-site field visits across the New York Metro area for hardware deployment, office moves, and hands-on troubleshooting.
- Escalate complex issues to Level 2/3 and document troubleshooting steps and resolutions.
Required Qualifications
- 1–2 years of IT support experience (including internships, school IT help desks, retail tech/repair, or volunteer support).
- Working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
- Basic networking fundamentals (IP addressing, DNS, Wi‑Fi routing, network printers).
- Valid driver’s license and reliable personal transportation for client site visits.
- Strong verbal and written communication skills; professional appearance and demeanor for enterprise/executive client environments.
- High school diploma or equivalent.
- Ability to lift up to 50 lbs as needed; reasonable accommodations available upon request.
Preferred (But Not Required) Qualifications
- Prior exposure to ticketing systems (Autotask, ConnectWise, etc.) or experience in an MSP/multi-client environment.
- Progress toward an Associate/Bachelor’s degree or initial IT certifications.
Compensation & Benefits
- Base compensation (as provided by client): $50,000 per year.
- Medical, dental, vision, and 401(k).
- Paid training, certification support, and mileage reimbursement.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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