About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, a leading legal services firm specializing in mass tort & class-action litigation.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This is an entry-level Intake Center role supporting a confidential client’s mass-tort and class-action practice. You will be the first point of contact for potential clients and will help collect information, provide a compassionate experience, and route matters to the legal team.

• Answer inbound calls and respond to client inquiries with empathy and professionalism.
• Place outbound calls to follow up on potential client leads.
• Triage and prioritize inbound calls and new intakes per established protocols.
• Collect detailed intake information and enter data accurately into the case system.
• Maintain strict confidentiality and handle sensitive information with discretion.
• Follow call scripts and protocols; suggest improvements to enhance call-handling quality.
• Coordinate with leadership and intake teams to ensure timely responses and high client satisfaction.

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Schedule & Location

• 100% in-office — this role is located in Ellisburg, NJ.
• Temp-to-perm assignment (60–90 days; conversion to direct hire if successful).
• Shifts available (examples):
  • Morning: 8:00 AM – 4:00 PM
  • Afternoon: 11:00 AM – 7:00 PM
  • Evening: 4:00 PM – 12:00 AM
• Example rotating workday patterns (subject to final scheduling):
  • Sat–Wed (Thu & Fri off)
  • Wed–Sun (Mon & Tue off)
  • Mon–Fri (Sat & Sun off)

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Why This Role

• Great entry-level opportunity with a major legal practice focused on mass tort & class actions.
• Clear growth path — opportunities to advance into leadership, Legal Assistant, or document valuation roles (often within 1–3 years).
• Recent bachelor’s graduates and growth-focused candidates encouraged to apply.

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Qualifications

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• Strong verbal communication and active listening skills.
• Comfortable working in a fast-paced, high-volume call center environment.
• Demonstrated attention to detail and strong organizational skills.
• Ability to handle confidential information appropriately.
• Reliable transportation to the Ellisburg, NJ office.
• Call center or customer service experience preferred but not required.
• Interest in the legal field and leadership potential are a plus.
• Proficiency in Microsoft Office; experience with case management platforms (Salesforce) preferred.

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Compensation

• Estimated pay: $52,554 per year (estimated figure provided by source). Final pay and benefits will be determined by the confidential client and may vary with experience and role conversion.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.