Leasing Coordinator - University of Maryland in College Park, MD
The Leasing Coordinator manages leasing and housing operations for a student apartment community, serving as the primary contact for prospective and current residents. This role ensures accurate data management, supports outreach and marketing initiatives, and delivers professional customer service to enhance resident experience. The position requires strong communication skills and the ability to coordinate leasing activities and community engagement on-site at the University of Maryland.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Admin.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role overview
Confidential Client is seeking a Leasing Coordinator to support leasing, lease transfers, outreach, and housing operations at a student apartment community in North College Park, MD (100% in-office at the South Campus Commons area). This role is the primary contact for prospective and current residents and supports accurate recordkeeping, excellent customer service, and execution of leasing and marketing initiatives.
What You’ll Do
- Provide information and guidance on leasing, lease transfers, occupancy policies, and leasing processes.
- Conduct leasing and lease-transfer appointments; create and maintain resident files and documentation.
- Support resident move-ins, move-outs, apartment selection processes, and unit inspections.
- Respond to resident inquiries via in-person, phone, and electronic channels; escalate complex issues appropriately.
- Assist with community outreach: information sessions, tours, tabling events, marketing surveys, and special events.
- Support outreach and retention initiatives through event coordination and communications.
- Monitor local market trends and occupancy metrics to support leasing targets.
- Maintain accurate resident and leasing records using property management systems (Entrata, StarRez, DocuSign).
- Prepare weekly occupancy and operational reports; conduct regular audits of resident files and databases.
- Collaborate with accounts/billing staff to ensure account accuracy.
- Support front-desk and administrative tasks: reception, data entry, filing, and special projects as assigned.
- Maintain a professional, welcoming office environment that promotes a positive resident experience.
Qualifications
- Bachelor’s degree required.
- 1–2 years entry-level experience in college student housing administration or property-management leasing operations.
- Experience with campus marketing and conducting community tours.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- Familiarity with Entrata, StarRez, and DocuSign is strongly preferred.
- Strong communication and customer-service skills; demonstrated ability to engage with students, families, campus partners, and vendors.
- Ability to analyze occupancy data and support strategic occupancy planning.
- Ability to operate standard office equipment and perform basic typing and filing.
- Ability to work primarily Monday–Friday, 9:00 AM–5:00 PM; occasional evenings or weekends required during peak leasing periods, move-ins/outs, or special events.
- Ability to move and lift up to 35 pounds.
- Reasonable accommodations will be considered for applicants with disabilities.
Compensation & benefits
- Hourly rate: $21.00–$22.00 per hour (commensurate with experience).
- Competitive benefits package including medical, dental, vision, and 401(k).
- Paid-time and leave policies and other employer-provided benefits as offered by the Confidential Client.
Work environment & physical requirements
The role is performed in an office-based student-housing environment that can be mid- to high-paced with moderate noise levels. Typical duties require frequent sitting, reaching, and communicating in person and in writing; occasional standing, walking, bending, and lifting up to 35 pounds. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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