Launch Support Engineer
The Launch Support Engineer role focuses on representing the customer's voice within the assembly plant to drive quality improvements and resolve systemic vehicle quality issues. This entry-level position involves managing warranty claims, leading cross-functional teams to address product and process nonconformities, and supporting corporate quality objectives to ensure vehicle quality and safety standards are met. The role requires collaboration with various engineering and quality teams to implement control plans and manage product/process changes effectively.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Engineering.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position overview
Confidential Client is seeking a Launch Support Engineer (entry level / Associate) based in Toledo, OH. The Launch Support Engineer will represent the voice of the customer on the assembly plant floor and help drive product/process quality during launches and ongoing production. This role is ideal for electrical-minded recent graduates or early-career engineers with a passion for vehicle manufacturing, quality, and continuous improvement.
What You’ll Do
- Support external quality KPIs and help drive corrective actions and escalations to meet targets.
- Review warranty and Customer Quality Insight (CQI) claims daily; maintain issue stratification and the Warranty Wall responsibilities for assigned areas.
- Support resolution of systemic or major quality issues (Top Warranty, Recalls, RSU, CSN).
- Lead improvement activities addressing nonconformities to product quality targets (SCA, VLO, BSR, TDF).
- Support Corporate Quality objectives and communicate requirements across functions to achieve goals.
- Collaborate with internal and external resources to meet program/project timing.
- Use FMEA and other risk-assessment tools to identify issues/risks in product design, process, and application.
- Partner with Process Quality, Plant PIM/PRM, and Process Engineers to ensure control plans are implemented and maintained.
- Support plant on complex issues from Final, Rolls, BSR, CPA/CTVV and manage Product/Process Change implementation (PERs, IAAs, CNs, Station Change Management).
- Perform Yard Hold/Product Related Issue (PRI) activities to mitigate quality risks and enable prompt release of units.
- Lead and coach cross-functional teams to identify root causes, track trends, and verify effectiveness of corrective actions.
- Spend time on the shop floor to fully understand the build process from a 4M1D perspective (man, method, machine, material, design).
Minimum qualifications
- Bachelor’s degree (or higher) in Mechanical Engineering, Electrical Engineering, Mechanical Engineering Technology, or a related engineering field — other engineering degrees with relevant experience may be considered.
- Comfortable with Microsoft and Google applications (Excel/Sheets, PowerPoint/Slides).
- Ability to perform data analysis to identify top issues, summarize trends, and evaluate corrective actions and continuous improvement activities.
- Effective presentation/public-speaking skills — comfortable presenting to hourly personnel through senior management.
- Demonstrated ability to coach and teach team members.
- Ability to manage multiple projects in a high-intensity environment.
- Willingness to spend significant time on the shop floor and engage directly with manufacturing processes.
Preferred / Relevant experience
- Experience in Product Engineering and/or Vehicle Integration / Development at a supplier or Tier 1 automotive manufacturer.
- Previous manufacturing and/or quality experience within a vehicle or component assembly plant.
- Familiarity with warranty processes, CQI, RSU, CSN, and other vehicle quality systems.
Skills & tools
- Data analysis (trend identification, KPI tracking)
- FMEA and risk assessment tools
- Process control plans and station readiness processes (PERs, IAAs, CNs)
- Strong communication, presentation, and coaching skills
- Practical shop-floor troubleshooting and process knowledge
Role details
- Employment type: Contractor (12-month contract; possible extension or direct hire for the right candidate). May also be considered full-time per program needs.
- Location: Toledo, OH (on-site / plant-focused)
Confidential Client is seeking electrical-minded candidates and encourages recent graduates to apply.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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