About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

The Knowledge Management (KM) Analyst maintains the integrity and usability of knowledge assets that support Customer Operations. Working with cross-functional teams, you’ll act as a subject matter expert on the KM application and provide day-to-day production support, content design, and governance.

• Serve as KM application SME and provide production support to end users across business units
• Troubleshoot production issues and coordinate with IT and supplier technical teams for resolution
• Drive design and development of knowledge content and the end-user experience
• Analyze business processes and create clear, high-quality end-user documentation
• Create and maintain knowledge governance to establish and enforce a single source of truth
• Use end-user feedback and system analytics to continuously improve content delivery
• Participate on projects, identify change impacts, and develop communications to support deployments

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Qualifications

• Bachelor’s degree in Business, Communications, or a related field preferred; equivalent experience considered
• Experience in customer operations support, content creation, communications, training support, or change management
• Entry-level through senior candidates will be considered; final level (I / II / Sr.) will be determined based on the candidate’s experience and skills

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Skills & Competencies

• Strong critical thinking and editing skills
• Excellent written communication; able to translate complex concepts into clear user-facing content
• High attention to detail and strong organizational skills
• Ability to assess risks and impacts of process changes
• Comfortable working under pressure and meeting time-sensitive deadlines
• Proficient with Microsoft Office (Word, Excel, PowerPoint) and general computer skills
• Strong interpersonal skills; professional handling of confidential information

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Preferred Certifications

• Knowledge Management certifications (ATD, CKM, APQC)
• Change Management or Technical Writing certifications (preferred, not required)

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Schedule, Location & Compensation

• Scheduled work hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.; occasional after-hours required
• Location: Wichita, KS (on-site at client facilities as required)
• Compensation ranges by level (provided by our client):
  • Knowledge Management Analyst I: $54,400 - $68,000 per year
  • Knowledge Management Analyst II: $66,600 - $83,200 per year
  • Sr. Knowledge Management Analyst: $75,300 - $100,400 per year

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Working Conditions & Travel

• Primarily office-based work with some travel required
• May be asked to support after-hours activities during incidents or deployments

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Confidential Client Statement

Our client values diversity and is building an inclusive workforce. This role supports Customer Operations within the IT function. Careertakes is acting as the recruiting partner; the client will make final hiring decisions.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.