Knowledge Management Analyst
The Knowledge Management Analyst at Confidential Client is responsible for managing and coordinating knowledge management processes, including creating and validating knowledge articles, defining categories, and ensuring quality standards. This role supports federal operations by facilitating effective knowledge sharing among stakeholders, maintaining content accuracy, and reporting on process metrics, requiring strong communication, technical, and organizational skills in a fast-paced environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position overview
Confidential Client is seeking a Knowledge Management Analyst to support government-facing knowledge management (KM) operations in North Springfield, VA. This role focuses on creating, validating, organizing, and promoting knowledge articles and KM processes to ensure accurate, timely information is available to end users and stakeholders. The position requires an active TS/SCI clearance and the ability to pass background and drug screening.
Key responsibilities
- Manage and coordinate day-to-day knowledge management processes and workflows.
- Create Knowledge Management (KM) content and Knowledge Articles (KA) for new and gap processes.
- Define and maintain knowledge categories and templates.
- Review and validate submitted knowledge articles to ensure content accuracy and quality standards.
- Obtain SME validation when required and coordinate feedback loops.
- Identify content gaps and propose new content or solutions to support end-user needs.
- Promote contributor engagement to increase knowledge capture.
- Pin high-priority articles to surface in search results.
- Gather, analyze, and report process and usage metrics.
- Perform other duties as assigned.
Minimum qualifications
- Bachelor’s degree plus 2+ years of relevant KM or related experience; OR
- High school diploma plus 6+ years of relevant KM or related experience.
- Experience posting, editing, distributing, and maintaining content for classified and unclassified portals.
- Experience creating knowledge articles and maintaining repeatable content collection processes.
- Experience organizing data, establishing file structures, and ensuring information is accessible to user groups.
- Experience compiling performance and usage metrics and recommending future KM requirements.
- Active TS/SCI clearance required.
- Must successfully pass background and drug screening.
Preferred qualifications
- Master’s degree.
Knowledge, skills & abilities
- Ability to obtain CI poly (when required).
- Strong written and verbal communication; ability to work with diverse internal and external stakeholders.
- Able to work independently and as part of a team in a fast-paced contracting environment.
- Proven ability to manage multiple priorities with time constraints.
- Customer-service orientation and strong phone-support skills.
- Proficient with Microsoft Office (Word, Excel, PowerPoint) and standard KM tools.
- Strong problem-solving skills and ability to think abstractly about information flows.
Location & security
- Location: North Springfield, VA (on-site or as required by the confidential client).
- Clearance: Active TS/SCI required. Candidate must be able to successfully pass background and drug screening. Ability to obtain CI poly preferred/required as noted.
How you'll grow
Confidential Client supports professional development through on-the-job learning, formal development programs, and opportunities to sharpen KM, technical, and stakeholder-engagement skills across government programs.
Benefits
Confidential Client offers a competitive benefits package and resources that support employee well‑being, career growth, and work/life balance. Specifics will be provided during the hiring process.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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