About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is seeking a Junior Telecoms Engineer to provide operational support for enterprise voice and video communications. You will work with VoIP, VTC, and unified communications platforms across on-premises, cloud, and hybrid environments to maintain service quality and reliability.

• Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms.
• Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration for telecommunications systems.
• Execute routine administration tasks: configuration changes, user provisioning, and endpoint support for phones and video devices.
• Support onboarding, testing, and rollout activities for collaboration and communications platforms.
• Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring accurate ticketing and documentation.
• Assist in maintaining disaster recovery (DR) plans, runbooks, and participate in DR testing and exercises.
• Verify backups, perform integrity checks, and execute restoration tests to ensure recoverability.
• Monitor system performance and help identify issues affecting voice and video service quality.
• Maintain and update runbooks, SOPs, configuration records, and operational procedures.
• Provide on-site support for physical endpoints and infrastructure as required and participate in on-call rotations for 24/7 operations.

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Minimum Qualifications

• 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
• Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
• Proven ability to perform Tier 1 and Tier 2 troubleshooting and incident triage.
• Experience with user provisioning, endpoint configuration, and routine system administration tasks.
• Familiarity with ITSM/ticketing tools (e.g., ServiceNow) for incident and request tracking.
• Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
• Experience supporting backup, recovery, and DR testing activities, and maintaining operational documentation.
• Ability to work in hybrid environments (on-site/off-site) and participate in an on-call rotation.
• Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field — or equivalent experience in lieu of degree.

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Preferred Qualifications

• Experience supporting federal government environments or contract work is a plus.
• Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams).
• Hands-on experience with VoIP phones, video conferencing endpoints, and collaboration tools.
• Understanding of ITIL-based incident and service management processes.
• Experience with hybrid cloud communications environments and DR exercises.
• Entry-level certifications such as CompTIA Network+ or Cisco Certified Technician (CCT) are advantageous.
• Strong attention to detail, clear written documentation skills, and effective communication in operational teams.

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Compensation & Benefits

• Salary range: $50,000 — $80,000 per year (confidential client pay practices; final offer will reflect experience, location, and role requirements).
• Competitive benefits package may include health insurance, life and disability coverage, retirement savings, paid holidays, and paid time off.
• Additional program-specific incentives may be available depending on the engagement.

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Location & Schedule

• Job location: Kansas City, KS (hybrid on-site/off-site as required).
• Employment type: Full-time, permanent.
• Role requires participation in an on-call rotation and occasional on-site support for endpoints and infrastructure.

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Skills & Keywords (for search / ATS)

• Junior Telecoms Engineer Kansas City KS
• VoIP support Kansas City
• Unified Communications (UC) administration
• Tier 1 Telecom support / ServiceNow
• Cisco UC / Microsoft Teams
• Disaster recovery for telecom systems

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.