About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Admin.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

Overview

Confidential Client is seeking a Junior PSOC Administrator to provide 24x7x365 monitoring and first-response support for mission-critical IT services in West Springfield, VA. This is an operational, hands-on role supporting federal mission systems and requires an active TS/SCI clearance. The position offers training, professional growth, and an environment focused on federal operations support.

• Estimated salary: USD $81,700 – $90,000 per year (as posted)
• Employment type: Full-time
• Location: West Springfield, VA
• Shift: Night shift (8-hour) — typically 2:00 PM to 10:00 PM EST

---

What You’ll Do

As a Junior PSOC Administrator you will:

• Actively monitor assigned operational systems and services and respond to alerts.
• Monitor approved monitoring tools for critical server and service error notifications.
• Respond to incoming calls requesting production systems support and work to resolve issues during the initial call when possible.
• Communicate and coordinate with on-site O&S support for incident resolution.
• Provide timely status updates to ESC personnel and prepare information for briefings.
• Participate in Service Restoration meetings and follow incident management processes.
• Perform other duties as assigned to support continuous operations.

---

Qualifications

Required

• Bachelor’s degree + 2+ years relevant experience; OR Associate’s degree + 4+ years; OR HS/GED + 6+ years relevant experience.
• Operational experience with ServiceNow.
• Experience working in or supporting the Intelligence Community or similar federal missions.
• DoD 8140 (formerly 8570.01-M) IAT Level I — ability to obtain/complete within 6 months of hire if not already held.
• Active TS/SCI clearance required.
• Must successfully pass background and drug screening.
• Strong written and verbal communication skills and the ability to work both independently and in a team environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Preferred

• Master’s degree.
• Prior experience in a PSOC/NOC/SOC or mission-operations center.
• Eligibility/ability to obtain a CI polygraph clearance.

---

Work Conditions & Schedule

• This role supports a 24x7x365 monitoring operation.
• Primary assigned shift: 2:00 PM – 10:00 PM EST (night shift).
• May require occasional overtime or participation in incident-response briefings outside normal shift hours.

---

Why You’ll Like Working Here

Confidential Client offers a development-focused environment where junior staff receive mentoring and on-the-job training. You’ll work with subject-matter experts supporting federal operations, learn enterprise monitoring and incident-management processes, and build skills that are highly transferable across the government and contractor communities.

---

Key Skills & Keywords

• PSOC / mission operations monitoring
• ServiceNow operational experience
• TS/SCI clearance
• DoD 8140 IAT Level I
• Incident response & service restoration
• Night shift operations (2pm–10pm EST)

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.