Junior IT Support Specialist
The Junior IT Support Specialist provides frontline technical support in a mixed Windows and Mac environment, managing user onboarding/offboarding and resolving common IT issues. This role involves hands-on equipment setup, ticket management via Jira Service Management, and administration of core IT tools to ensure seamless daily operations. The position is fully on-site and supports a collaborative IT team during a temporary coverage period.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
This is an on-site, contract role covering a team member’s medical leave. You will provide day-to-day hands-on IT support and manage onboarding/offboarding for users across a mixed Windows and Mac environment.
- Serve as the first point of contact for employees requiring technical assistance in the office and deliver timely, professional support.
- Manage full lifecycle onboarding and offboarding: create/disable user accounts, assign licenses, and provision or recover equipment.
- Image, configure, and deploy Windows and Mac computers so new hires are productive on day one.
- Recycle and process returned equipment; prepare and ship hardware to departing employees as needed.
- Triage and resolve support tickets via Jira Service Management; update and close requests promptly.
- Troubleshoot desktop, networking, and common endpoint issues; escalate when required.
- Administer user access and permissions in Google Workspace, Microsoft 365, Slack, Active Directory, 1Password and endpoint security platforms.
- Maintain and update IT documentation and knowledge base content in Confluence.
- Prioritize incoming tasks independently while collaborating with IT team members to ensure consistent service delivery.
Qualifications
- 1–2 years hands-on experience supporting a mixed Windows and Mac environment (Tier 1 / Tier 2 help desk experience preferred).
- Practical troubleshooting skills for desktop and basic networking issues.
- Experience with Google Workspace, Microsoft 365, Slack, Active Directory, and endpoint security tools.
- Familiarity with Jira Service Management (or similar ticketing systems).
- Comfortable creating and managing user accounts, permissions, and device provisioning workflows.
- Strong communication skills and a service-oriented mindset when assisting users.
- Ability to work independently, triage tasks, and escalate appropriately.
- Scripting experience (PowerShell or Google Apps Manager/GAM) is a plus.
- Experience maintaining documentation (Confluence or similar) is a plus.
- A bachelor’s degree is not required — equivalent hands-on experience is welcome.
- Interest in growing broader IT administration skills and moving into expanded IT responsibilities over time.
Compensation & Benefits
- Pay range: $23.00 / hour (per source posting). This listing complies with applicable pay-transparency requirements for New Jersey.
- Eligible benefits for this temporary role may include:
- Medical, dental & vision
- 401(k) retirement plan (pre-tax and Roth options may be available)
- Voluntary life & AD&D insurance
- Short- and long-term disability
- Health Savings Account (HSA)
- Critical illness, accident, and hospital plans
- Transportation benefits
- Employee Assistance Program
- Time off / leave (PTO, vacation, sick leave) — eligibility may depend on job classification and length of assignment
Work Environment & Schedule
- Fully on-site at the Bellworks office in Holmdel, NJ — five days per week.
- Typical schedule: 8:30 AM to 5:00 PM EST (some flexibility may be allowed).
- This is a temporary contract to cover medical leave and is intended to start as soon as possible.
- Professional office dress expectations and frequent interaction with employees across the organization.
- You will have regular, hands-on work with computers and IT equipment.
Additional Notes
- This role is being filled quickly; interviews may be scheduled on short notice.
- Reasonable accommodations are available for applicants with disabilities. If you need an accommodation during the recruitment process, note it in your application materials.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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