Junior IT Support Specialist
The Junior IT Support Specialist provides essential day-to-day technical support and maintenance of IT systems for a global specialty chemicals manufacturer. Responsibilities include troubleshooting hardware and software issues, managing user accounts and access, supporting IT security measures, and assisting with IT infrastructure projects. This role offers foundational IT professionals an opportunity to develop hands-on experience in a dynamic, fast-paced environment while delivering excellent customer service.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, A global specialty chemicals manufacturer focused on additives that improve surface properties such as wetting, dispersing, defoaming, and lubrication across coatings, inks, adhesives, and industrial applications. It supports customers with customized formulations, technical expertise, and production capabilities across multiple international markets..
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview
Confidential Client is hiring a Junior IT Support Specialist to provide hands-on helpdesk and desktop support at their Clover, SC location. This is an entry-level full-time role ideal for candidates with 0–2 years of IT experience who want to grow technical skills supporting endpoints, Microsoft 365, Active Directory, and basic infrastructure tools.
What You’ll Do
You will be the first-line technical resource for end users, ensuring reliable workstation operation and timely resolution of common IT issues.
- Provide day-to-day helpdesk support for hardware, software, email, telephony, and basic networking issues
- Set up, image, configure, and maintain desktops, laptops, mobile devices, printers, copiers, and conference-room AV equipment
- Manage user provisioning and deprovisioning, including Microsoft 365 licensing and access changes
- Perform basic Active Directory tasks: create/disable accounts, reset passwords, manage group membership
- Support password resets, MFA enrollment, and basic access troubleshooting
- Monitor, document, prioritize, and respond to ticket queue; escalate complex incidents to senior IT staff or vendors
- Assist with antivirus alerts, suspected phishing incidents, and basic security documentation and escalation
- Maintain accurate inventory of IT assets, licenses, and assigned equipment
- Produce and update technical documentation and user-facing support guides
- Coordinate with external vendors and internal teams for troubleshooting and small projects
- Travel to other company sites occasionally to provide on-site support
Who You Are / Minimum Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Information Science, or related field — OR equivalent hands-on experience and/or certifications
- 0–2 years of IT experience (internships, coursework, lab/home projects, and certifications like CompTIA A+ or Network+ count)
- Comfortable explaining technical concepts clearly to non-technical users
- Basic networking knowledge (VPN, TCP/IP, DNS, DHCP) and a desire to learn more
- Familiarity with Microsoft Office and Microsoft 365
- Willingness to learn Active Directory and Azure AD administration
- Comfortable learning virtualization/backup basics (VMware, Veeam) as needed
- Strong organizational skills and ability to work under deadlines in a fast-changing environment
- Self-motivated, curious, and committed to developing technical independence over time
Preferred Qualifications
- CompTIA A+ and/or Network+ certification
- Prior helpdesk or desktop support experience
- Hands-on experience imaging and provisioning Windows devices
- Exposure to Microsoft 365 tenant administration or Azure AD
- Basic familiarity with ticketing systems and IT asset tracking
Compensation & Schedule
- Pay: $32.00 - $36.00 per hour
- Employment type: Full-time / Permanent
- Typical hours: Standard onsite business hours; occasional travel to other facilities as needed
Location & Travel
- Primary work location: Clover, SC (on-site)
- Occasional travel to other company locations to provide on-site technical support
Why Apply via Careertakes
Careertakes is a third-party recruiting partner helping Confidential Client find qualified IT talent. Applying through Careertakes may also give you visibility to other matched IT roles. We follow best practices used by third-party recruiters: transparent communication, timely feedback where possible, and support through the interview process.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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