About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT (Federal & Defense Contracting).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is hiring a Junior Helpdesk Specialist to join a single-point-of-contact IT Service Desk supporting federal customers in North Springfield, VA. This entry-level/full-time role focuses on first-contact technical support, incident ticketing, and customer-facing troubleshooting. Candidates should be comfortable working in a security-cleared environment and eager to grow their IT career with hands-on training and professional development.

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What You’ll Do

• Provide friendly, professional first-line technical support for hardware, software, and user account issues via phone, email, and chat.
• Triage and create tickets in the approved incident management system; escalate or route issues to the appropriate teams.
• Attempt First Call Resolution (FCR) for incoming requests whenever possible.
• Perform account resets, unlocks, troubleshooting, and basic security issue resolution on first contact.
• Run diagnostics, collect system feedback, and follow up to ensure issues are resolved.
• Generate reports to identify recurring malfunctions and common user issues.
• Walk users through step-by-step problem solving and document outcomes.
• Perform other duties as assigned to support the service desk mission.

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Minimum Qualifications

• High school diploma or GED equivalent with 1+ years of IT experience, OR
• Associate degree, OR
• Bachelor’s degree.
• Operational experience with ServiceNow (preferred).
• Ability and willingness to obtain DoD 8140 (formerly 8570) IAT Level I certification (A+ CE, CCNA-Security, CND, Network+ CE, SSCP) within 6 months of hire.
• TS/SCI security clearance with ability to obtain CI polygraph.
• Successful completion of background and drug screening.

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Preferred Qualifications

• Active Security+ certification.
• Experience within the Intelligence Community or federal government IT environment.

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Knowledge, Skills & Abilities

• Strong phone skills and customer-service orientation; ability to communicate clearly with diverse stakeholders.
• Ability to work independently and as part of a team in a fast-paced contracting environment.
• Good problem-solving skills and ability to think abstractly to diagnose issues.
• Proficient with Microsoft Office applications (Word, Excel) and comfortable training end users on common technical issues.
• Ability to work the scheduled shift (10:00 AM – 6:00 PM).
• Friendly, helpful demeanor and ability to manage multiple tasks with time-related constraints.

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Compensation & Schedule

• Hourly range: USD $24.39 / hour to USD $32.21 / hour (source estimate).
• This is a full-time position with the shift noted above. Compensation may vary based on experience, certifications, and security clearance level.

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Benefits & Culture

Confidential Client offers professional development, training opportunities, and benefits typical of federal contract support organizations. The client emphasizes a positive, inclusive culture that supports career growth, well-being programs, and community engagement.

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Clearance & Hiring Notes

• Must currently hold TS/SCI clearance (or be able to obtain) and be able to obtain CI polygraph.
• Employment is contingent on successful background and drug screening.
• The client participates in the E-Verify Employment Verification Program.

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Why Apply via Careertakes

Careertakes is acting as the recruiting partner for this opportunity. Applying through Careertakes may make you visible to additional, relevant roles we represent while keeping the employer confidential until later in the process.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.