About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Responsibilities

Confidential Client is seeking a Junior Help Desk Specialist to deliver timely, professional IT support to end users contacting the Single-Point-of-Contact IT Service Desk in Manchester, MO. This is an entry-level to early-career role designed for candidates who want to build hands-on IT skills and progress within a government-focused IT organization.

• Assist with technical support for computer systems, hardware, and software.
• Respond to incoming requests via phone, email, and chat; troubleshoot and document incidents.
• Run diagnostics, isolate problems, and implement or escalate solutions.
• Create and update tickets in the approved incident management system (e.g., ServiceNow).
• Use First Call Resolution techniques when possible; follow up to ensure issues are resolved.
• Provide first-contact account support (password resets, account unlocks) and basic security troubleshooting.
• Run reports to identify recurring malfunctions and communicate trends to the team.
• Escalate complex issues to higher-tier support per documented procedures.
• Perform other duties as assigned to support operations and customer satisfaction.

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Qualifications

Candidates must meet at least one of the following education/experience combinations:

• Bachelor’s degree OR
• Associate’s degree OR
• High school diploma plus 1+ years of IT experience OR
• 3+ years military experience OR
• 1+ years working in a government agency environment

Additional required qualifications:

• Operational experience with ServiceNow is strongly preferred.
• Ability to obtain DoD 8140 (formerly 8570) IAT Level I certification (A+ CE, Network+ CE, CCNA-Security, CND, SSCP, or equivalent) within 6 months of hire.
• TS/SCI clearance required with the ability to obtain CI polygraph.
• Strong customer service, organizational, and time-management skills.
• Proficiency with Microsoft Office applications (Word, Excel) and common desktop support tasks.
• Strong phone skills, professional demeanor, and ability to train end users on common issues.

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Preferred Qualifications

• Prior ServiceNow experience.
• Active Security+ certification.
• Experience supporting federal or intelligence-community users.

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Knowledge, Skills & Abilities

• Able to work the posted schedule: Monday–Friday, 5:00 a.m. – 1:00 p.m. (training may occur 7:00 a.m. – 3:00 p.m.).
• Availability to work holidays as needed.
• Ability to work independently and collaboratively in a team environment.
• Capacity to manage multiple tasks in a fast-paced contracting environment.
• Clear, professional communication with diverse stakeholders.
• Strong problem-solving and troubleshooting abilities; able to visualize and resolve technical issues.

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Compensation & Location

• Estimated salary: $54,671 per year (estimated).
• Location: Manchester, Missouri — on-site service desk position supporting federal customers.

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How You’ll Grow

Confidential Client invests in career development. Expect on-the-job training, opportunities for formal learning, and pathways to progress from Tier 1 support into higher technical roles or systems-focused tracks.

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Benefits

Confidential Client offers a competitive benefits package (details provided to candidates), professional development programs, and a culture that supports work-life balance and well-being.

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Culture & Corporate Citizenship

Confidential Client emphasizes a positive, supportive workplace that values individual strengths, diversity, and community impact. Employees are encouraged to participate in volunteerism and continuous improvement initiatives.

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Talent-Acquisition Tips

Prepare to discuss specific help-desk scenarios, any ServiceNow experience, and examples of problem-solving and customer service. Highlight relevant certifications or active security clearances.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.