About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is hiring a Junior Help Desk Specialist to join a fast-paced IT service desk supporting federal customers. This is an on-site, full-time role based in Creve Coeur, MO. The position provides first-line technical support via phone, email, and chat and offers hands-on experience with incident management tools, account administration, and first-call resolution practices.

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Responsibilities

• Assist customers with technical issues related to hardware, software, and computer systems.
• Respond to email and chat support requests; walk users through troubleshooting steps.
• Run diagnostic tools, isolate problems, and implement solutions or escalate appropriately.
• Create and update tickets in the approved incident management system (e.g., ServiceNow).
• Use First Call Resolution (FCR) practices when appropriate.
• Perform account resets, unlocking, basic security troubleshooting, and related tasks.
• Run reports to identify recurring malfunctions and follow up with users to confirm resolution.
• Collect user feedback on system usability and provide clear documentation of incidents.
• Perform other duties as assigned.

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Qualifications

• Bachelor’s degree OR Associate’s degree OR High school diploma plus 1+ years IT experience OR 3+ years military experience OR 1+ years working in a government agency environment.
• Operational experience with ServiceNow or similar ITSM tools.
• Eligible for/holding TS/SCI clearance and ability to obtain CI polygraph (as required).
• Ability to obtain DoD 8140 (formerly 8570) IAT Level I certification (A+ CE, CCNA-Security, CND, Network+ CE, SSCP, etc.) within 6 months of hire.
• Strong customer service, organizational, and time-management skills.
• Proficiency with Microsoft Office (Word, Excel) and comfort training end users on common issues.
• Excellent phone skills, professional demeanor, and the ability to work independently and in a team.

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Preferred Qualifications

• Prior ServiceNow experience.
• Active Security+ or other relevant IT security certification.
• Experience supporting Intelligence Community or federal customers.

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Schedule & Work Conditions

• Typical schedule: Monday–Friday, 5:00 AM – 1:00 PM (training may be during 7:00 AM – 3:00 PM).
• Ability to work holidays as needed.
• On-site work in Creve Coeur, MO; occasional flexibility may be required.

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Compensation & Benefits

• Estimated base: $55,518 per year (estimated).
• Confidential Client offers professional development opportunities, benefits, and support for career growth in IT and federal contracting environments.

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How You’ll Grow

Confidential Client invests in continuous learning and career development. You’ll have access to on-the-job experience, formal training programs, and mentorship to build technical skills and progress into higher-level support or security roles.

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Culture & Corporate Citizenship

Confidential Client emphasizes a positive, supportive culture, wellbeing programs, and community engagement. The organization values diversity and personal growth while delivering mission-driven IT services to federal customers.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.